10 15 min audio lag

Hello

I have a member in my sessions who has a problem with audio... She's about an offset of 10-15 min on the sound. His paintings normally is in real-time and streaming but the audio is very slow.

Audio also sometimes don't come out properly for her and she only gets half the words.

She did the adobe speed test to test its connection to the room, it has a 6Mgbit with debit ADSL line.

She did not always have this problem, it started 2 days ago and no matter what we try he won't stop the lag on the audio, not one of the other members have this problem and so I thought it might be his ISP, as perhaps his badwidth was shaped or restricted in some way, but she got in touch with them as well but can't seem to see anything wrong.

Any ideas of what could be the problem?

IM all out of ideas on this.

Thank you guys.

It uses IE? If yes she's trying a different browser.  We have some users who have that sound rough experience, we have users test with Firefox the sound quality has been improved.  If IE or try another browser is not matter, recommend making sure the sound drivers are updated on the computer.

things to try someother

-She has another computer on its network, it allows to test for? is it different?

-have her come to the meeting without the ConnectAddin by adding? Launcher = false at the end of the URL that you provide to the meeting room, this will keep the meeting in the browser.  She will be able to view just not share his screen.

-l' another thing you might try is to uninstall the ConnectAddin so it reinstalls.

If none of the above works, then need to learn more about it and your system

+ System

-what OS?

-What version of the browser?

-perform a traceroute from your computer to your server (this will show how many jumps it is necessary to access your server)

-is going through a proxy or FW or both?

-You can also configure logging of the ConnectAddin

+ your server

-which version of Adobe Acrobat Connect Pro with Group of patches? You can get this from http://connectserver.yourdomain/version.txt

-you are grouping of servers, if yes you use hardware or software loadbalancer

-have you looked at the file debug.log.

-Server form

Tags: Adobe

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