1000009f of the BC code.

1000009f of the BC code.
Blue error screen 6.1.7600.2.0.0.768.3
locale 1033 ID

After the last update, my computer will not shut down properly... he hangs up, he lost the connection to the bluetooth mouse and I can't reinstall, impossible to install network printer (it installed on another computer so I know it works) buy even if it locates it on mine, he hangs up trying to install the drivers

Hello

a. you get an error message during the installation of the printer network and the bluetooth mouse?
b. can you tell us what updates you installed recently?
 

Method 1.
I would ask you to update all the drivers of material fom the Device Manager and check.
For more information see the links below:
Updated a hardware driver that is not working properly

Method 2.
It is possible that one of the installed 3rd party application or program is casuing the conflict. Put the computer in a clean boot state, and then try to install the mouse bluetooth and network printer. Refer to the article below for the procedure.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: When the diagnosis is complete, don't forget to reset your computer to normal startup. Follow step 7 in the above article.
I also suggest to uninstall the drivers and completely printing software and then try to reinstall it.

Method 3.
Also if you can the list of error messages or errors in the event log and the symptoms being seen that would help us in researching the issue.
What are the information contained in the logs of the event (Event Viewer)?
http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer

Also, you can zip the minidump in the C:\Windows\Minidump folder files and (provide link) available via Windows Live SkyDrive or similar site?

The following link contains information on the use of Windows Live SkyDrive.
http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65
 
 
I hope this helps.

Thank you, and in what concerns:
Shekhar S - Microsoft technical support.

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Tags: Windows

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