120 envy can't find my network

I recently bought a new printer envy, and on the installation wizard, it does not detect my Motorola SURFboard extreme modem/router combo (also new), model SBG6782-AC. All my other devices, including my iMAC, MacBook Pro, iPhone, iPad, Samsung TV and Xbox all find this network without problem. USB configuration did not work either.

I have also already enter MAC address of the printer to my router page. The printer does not seem to acknowledge his existence. After configuring the router a few weeks ago, could not find my old printer HP printer, but this was going to a friend anyway so I didn't bother. It worked fine on its network. A person regarded as passage of security WEP WPA-2, but my router does not have this option.

I hope that there is just a minor parameter setting to do, this is a nice printer, but maybe just HP printers don't play well with new router?

Any help will be greatly appreciated!

Duane

I suggest call Cloud technical team HP to see on other opportunities for you. If you call in North America, the number is 1-855-785-2777 for all other regions, click here.

Best regards and good luck.

Tags: HP Printers

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