14 envy Touchsmart k074 WIFI connection

Hi, I have an ENVY TouchSmart 14 - k074ca Sleekbook, running on Windows 8.1.

Recently updated my Modem/Routert to a system of dual band at high speed. This router WIFI channels are in the band 2.4 GHz and 5 GHz bands.

My Hp Sleekboog sees the 2.4 GHz signal, but he is unable to see / connect to the 5 GHz signal.

What should I do to access these two signals/bands?

FOR INFO.

My old IBM laptop and IPad have no problem seeing and connecting to each signal/band.

Thanks in advance for your answer

Rudi

Hi RudiL,

I understand that you are having problems with your wireless network and your WANT from HP TouchSmart 14 - k074ca Sleekbook. You could try the rest of this paper on the discovery network and file sharing on each computer that you want to access on the network. Here is a link to this document.

http://support.HP.com/us-en/document/c03535285

Make sure that all of your Windows updates have been supported.

I searched Microsoft for a fix for this and that they indicate on the forums that if you change the channel of the router to 36, this will solve the problem of connection of 5 GHz.

Hope it will be useful.

Thank you.

Tags: Notebooks

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