15 - j116TX: Woint HP Envy plugged, no. light load, no one else saw, turn on

Hello
My laptop HP Envy 15 has started having this problem about 2 months ago. I was in class and it was connected to the power supply when suddenly the computer crashed. No warning, no screen closed. He immediately disabled. Unfortunately, it is a few years old and the warranty expired in January this year. I haven't had the material updates/changes that it came completely out of nowhere. Then I went home and plugged. There was no power charge light next to the power cord on the side of the laptop, however, I came back 20 minutes later and there was a cool white light. I then it turned on and it was for about 10 minutes before it crashed again. It sits on my desk now on the charge. seeing none on or whatever it is and it won't turn. I tried to put running on the battery, I have tried just on the current and none work, any suggestions would be appreciated

Hi @Jasotufy2,

I hope you enjoy your visit to the HP's Support Forums. I understand that you have a problem with the computer to turn off. I'll be happy to help you.

Please see the following documents.

Using and testing the power adapter AC

Battery not power Notebook or hold a Charge

Computer hangs or freezes (Windows, 10, 8)

Please keep me informed of the progress of things.

If you need help, let me know and I will gladly make all that I can to help you.

Please let me know if that solves the problem by marking this post as "accept as a Solution.
To simply say thank you, click the Thumbs up below!

Thank you.

Tags: Notebooks

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