HP Envy 7640: Screen lights up every 30-60 minutes

From time to time, I noticed that my touch screen starts to turn. I put off after 5 minutes.

When he beds, 5 minutes later, turns off. Any help would be appreciated.

Vinnyred

Hey @Vinnyred,

Thanks for posting in the Forum from HP Support.

I see that you have a problem with your HP ENVY 7640 e-all-in-one printer. I would like to help.

I recommend that you only perform a "hard reset":

1 make sure that your printer is on.
2. unplug the power cord at the back of the printer.
3. wait 60 seconds.
4 reconnect the power cord to the back of the printer.
5. If it does not automatically restart, press the power button to wake it up.

If she keeps turning on without asking for confirmation and you are sure that you don't have a mischievous cat or a child by activating the printer via the front panel, I would recommend that restore you the printer to the factory defaults.*

* Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom address @hpeprint.com it is permanently erased. For more information about custom addresses ePrint, click here.

Here's how:

  • Select Configuration
  • Touchscreen printer maintenance
  • Touch restoration
  • Touch restore to factory settings

When you complete this step, you will need to reconnect Web services and wireless (if you use these features) and scan to email as well. Please let me know the result of your troubleshooting by responding to this post.

If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

Have a great day!

Tags: HP Printers

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