15 - r078tu: my touch pad becomes warm and then my laptop freeze immediately.

When I use my laptop more than 2-3 hours during a floor or touchpad hard surface becomes hot or is not working properly, I used 5months notebook and latest touchpad drivers. But when I use my cell phone as playing games or watching movies with an external mouse then my touchpad not too hot but the laptop is the normal condition.

According to the message that you have recently published, I want to confirm that this could be a hardware problem and I highly recommend to Contact HP immediately technical support by phone for further assistance immediately to get your Notebook diagnosed and repaired by an authorized HP Certified Engineer

You can also check your warranty here to check the status of the guarantee

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Thank you

GBL84

Although I am an employee of HP, I speak for myself and not for HP

Tags: Notebooks

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