30 day trial of the windows desktop

We have just received our new Tower last week and tonight, we found that we need 'office' for the duties of the high school. We filled the stuff needed to get the 30 day trial and said we had to have our checked email. That's more than an hour there, and we have still NO email from them. We cannot always access the office program. What is the problem and how to solve this problem?

I heard that it can take a while to get the activation email.

Here is the HP document, but it seems that you have already done everything and you are in Microsoft-Land. You need the email to them to get to the next step.

http://support.HP.com/us-en/document/c03533076

Tags: HP Desktops

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