3160us dv7 - Corel is not installed after reformatting

Hi gang,.

I recently had to send my laptop for hp because of a battery problem.  Not wanting to send my private files, I copied the and did a reformat using the recovery system.  Everything seemed fine until I went to edit a photo using Corel paintshop, and it was not found.  I started thinking that maybe I had just installed another program of painting such as GIMP, but while they were inspecting the record lists:

Corel PaintShop Pro Photo X 2; Corel Video Studio X 2

that are installed since the restoration.  Is it possible to install these disks I made when I bought the machine?  This isn't something like I saw in another post that suggested that advertising would not and programs are supposed to never be on this particular machine, these programs have been installed before when I bought the machine.

Thanks in advance for any help.

You are not the first to complain about a problem similar to this one.  The recovery partition is set to restore the computer to factory settings.  This is a common configuration on all computers in a similar line and of course the 'Corel PaintShop Pro Photo X 2; Corel Video Studio X 2 "programs were extras or addons.  Search for the installation discs reinstall the programs.  It is probably necessary for keys activate once installed programs.  If records cannot be located, I suggest a call to customer support.  Have documentation of additional programs - such as the original receipt along with a list of what has been bought.

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