405 proDesk G2: how to activate Windows after replacement of the motherboard

I upgraded my G2 405 ProDesk to Windows Pro 10 of the original OEM Windows 7Pro earlier in the year.

Last week, is not the motherboard.  The PC is still under warranty, so HP arranged for a replacement on place of the motherboard.  It worked well, except that windows is activated is no longer.  I called Microsoft with the installation ID in order to get a re-activity windows confirmation ID.  Microsoft said that I need the original license key.  I don't have that because it's an installation OEM from HP with, arguably, the key in the BIOS that has been replaced.

So what I do now?  HP will issue me with a license key given that the PC is still under warranty?

Just to clarify, the license was Windows 8.1 Pro downgraded to Windows 7 Pro, so there was a key Windows 8.1 on the original BIOS but the PC came with Windows 7.

Your post got me thinking, however. I ran the FirmwareTablesView.exe application on the new motherboard and found a license key in the BIOS.  Then, I went to change the product in Settings\Update & security key and enter the key of the new BIOS.  Activation was then successful.

Tags: HP Desktops

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