4960 error

Whenever I try to download 12 items the process seems stuck on the extraction and I get the error code 4960. Any help is really appreciated. Thanks in advance...

Hi crazyblond53,

4960 error usually refers to a corrupted on Mac OS disk image.

The image would have got corrupted due to an internet connection slow or uneven. The large downloads are more prone to get corrupted on slow and intermittent connections.

I fear he might not be a way to solve this problem. You will probably need to download again. It may be a good idea to use a wired connection, rather than a wireless connection.

Extraction never complete if your download is not completed.

Alternatively, you can follow the steps listed in http://forums.adobe.com/thread/981369 to launch a direct download of the software.

Tags: Adobe

Similar Questions

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    Hi islandnews,

    This mistake ususally happens if the extraction of files was interrupted or the installation package is incomplete or damaged.

    Try to download it again and check.

    Please visit the doc KB to troubleshoot Download Assistant: http://kb2.adobe.com/cps/898/cpsid_89867.html

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    Screen Shot 2013-04-11 at 1.44.27 PM.png

    Hi claverclave13,

    This mistake ususally happens if the extraction of files was interrupted or the installation package is incomplete or damaged.

    Try to download it again and check.

    Please visit the doc KB to troubleshoot Download Assistant: http://kb2.adobe.com/cps/898/cpsid_89867.html

    As an alternative, try the direct download links available at: http://prodesigntools.com/adobe-cs6-direct-download-links.html

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    This mistake ususally happens if the extraction of files was interrupted or the installation package is incomplete or damaged.

    Try to download it again and check.

    Please visit the doc KB to troubleshoot Download Assistant: http://kb2.adobe.com/cps/898/cpsid_89867.html

    As an alternative, try the direct download links available at: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-cr creative - pre.html

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    This mistake ususally happens if the extraction of files was interrupted or the installation package is incomplete or damaged.

    Try to download it again and check.

    Please visit the doc KB to troubleshoot Download Assistant: http://kb2.adobe.com/cps/898/cpsid_89867.html

    As an alternative, try the direct download links available at: http://prodesigntools.com/adobe-cs6-direct-download-links.html

    But make sure you follow the important instructions on the page before you start the download.

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