4th generation shuffle does not illuminate or fresh

I have the 4th generation shuffle, I think that medium 15 version. All of a sudden it just stopped working. The red light turns on for 5 seconds, disappears. Accused for hours, no green. Never appears in iTunes either.

Performed troubleshooting:

-multi-port USB (version 3.0 and 2.0)

-2 laptops the different, a 10 Windows, other Windows 8

-Charger usb (.5 amp)

-(2A) usb car charger

With the car charger, I read a tip where you unplug, plug back in until the red light stays on instead of disappear after 5 seconds. After about 5-10 trials, it remains lit only on the car charger. But, I charged straight for well over 45 minutes and it remains red. I unplug, turn on, but nothing. Not anything clear, green. Dead.

What could be? Worked perfectly for a long time.

You did a good job of troubleshooting to eliminate more possibilities, except defectiveShuffle.  It is less than one year from the date of purchase, you should have your shuffle looked under warranty.

If you have an Apple Store nearby, you can take it to the Genius Bar (tech support staff) store.  You can make a booking through the web page of the store

https://www.Apple.com/retail/

Otherwise, you can start here contact the official Apple customer support.

https://www.Apple.com/support/contact/

The problem may be a faulty USB cable, if it does not have good contact for recharging. So don't forget to take along.

Tags: iPod

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