5110 printer wireless but the software cannot see the IP address

Hello. I have a new printer Photosmart 5110. I turned on and it found my wireless network. I entered the key wireless and got an IP 192.168.1.68 and connected is displayed.

I have an ASUS Netbook. It doesn't have a CD player, so I had to download the HP Photosmart installation software. I am running XP. When I run the installer, it asks if I have a printer connected wireless network. I enter the IP address and the message says printer not found.

I use a BT Home Hub. When I log on the hub I see the printer and IP address.

I can ping the IP address of the laptop.

I can access the printer directly using Internet Explorer and entering the printer IP address - and I can print a test page with success.

I have Norton Security and I turned off the firewall.

I can't get the installation software to see the IP address of the printer.

Don't you think that there is a problem with Norton blocking the IP (if so, how unlock) or something to the BT Hub?

Can you help or give ideas I can try before I bring her to the store.

Steve

Hello Steveargy,

you have the tray to run the network diagnostic utility? If this is not the case, can you please do?

I hope this helps

Best regards
F.

Tags: HP Printers

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