5515 with photosmart driver problem

I have problems to make the photosmart 5515 drivers employment. I am running windows 7 on a toshiba satellite c670.

Software installation cannot find the printer on the network, even if it is connected and firewall is turned off.

More disturbing still, the installation software also does not appear to identify the printer when connected via USB, even if the laptop recognizes the usb connection.

I rebooted all systems, turned off the firewall and checked all the suggestions in the troubleshooting guide.

I even tried to uninstall and reinstall the driver download.

All attempts have failed.

Make me very frustrated.

I think I finally tracked the problem and hope to have solved.

The software installation tool has downloaded the wrong version of the driver. It seems I have a d 5515 printer, but it has been download a 5515 driver has that (surprisingly) completely does not work with the d 5515. Once I found it and downloaded the correct driver, things began to work on the USB port, even if wireless connectivity is still not working. I lost confidence to try to resolve this, then goes to live with USB.

There was no warning or alerts on the incompatibility of different versions of these drivers and driver autoinstall tool has completely failed to address this issue. There was no information on the label printer indicating it is which version of the printer, and HP systems has no ID of the printer by using the serial number correctly.

Overall, I spent 10 + hours going round in circles with installation tools HP printer, which could easily have diagnised question but just told me to reboot the router, then try again. A very annoying feature is that you cannot leave the installer hp or HP Print doctor if the configuration of the printer is having problems. You have to go into the Task Manager and kill the installation application.

Overall, very impressed - the installation of the device more painful I had over the years.

Tags: HP Printers

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