5CD450ILSF HP 15 laptop: Wifi stops randomly.

The computer turns off line at random times.  I run internet convenience store connect and he says ' wireless Radio does not.   I click on fix and it suits him.  This problem started about 2 months ago.  How can I fix it?  I've already updated the realtek driver.

Hey @John166,

I understand that you have a problem with the WiFi on your HP laptop. I will do my best to help you, but first, I wanted to thank you for joining the Forums of HP Support. Here is a list of steps that solve common problems with wireless connectivity.

First of all, we have a step by step guide to guide you through the process of diagnosis here:
Troubleshooting your wireless network and Internet access

A second option is to try the following steps:
Powercycle the network:
1. turn off your laptop.
2. unplug the power to your router.
3. disconnect the power to your modem.
4. wait at least 45 seconds.
5 reconnect the modem and wait for it to come back online.
6 plug in the router and wait for it to come back online.
7. turn on your laptop and test your connection.

Turn off the power to the adapter:
1. open Device Manager. (Win Key + R > type devmgmt.msc > OK)
2. expand the network adapters.
3. right click on the Ethernet adapter / wireless, and then click Properties.
4. click on the power management tab.
5 remove the check mark next to allow the computer to turn off this device to save power.
6. click on OK.
7 test cycle.

Reset the TCP/IP settings on your PC:
1. go to your start screen/menu and type CMD.
2. right-click on the command prompt icon and select run as administrator.
3. in the window that opens type "netsh int ip reset resetlog.txt" without the quotes and press ENTER.
4 restart your PC and test.

It can also help to reset the winsock catalog:
1. go to your start screen/menu and type CMD.
2. right-click on the command prompt icon and select run as administrator.
3. in the window that opens type "netsh winsock reset" without the quotes, and then press ENTER.
4 restart your PC and test.

Reinstall the NIC drivers:
1. download the drivers from here , but do not run them again.
2. go to your Start menu/screen and type Device Manager.
3. expand network adapters.
4. right click on the wireless adapter and choose uninstall.
5 install the drivers downloaded in step 1.
6. restart your PC and test.

Test an ethernet connection:
Explicit. Test if the problem persists on a wired connection to the adapter hardware troubleshooting wireless can be directed to the appropriate areas.

Test another connection:
Many people excluded their home network as a problem if another device working on the same network. Networking is not as simple as that. Each device interacts differently with your router or modem and it is impossible to exclude the settings for this device until the laptop has been tested on another network.

If these steps do not resolve the problem, try this document published by Microsoft for network management issues: wired and wireless network problems. You can change the operating system with the drop down in the upper right of the document.

If this answer helped, please use the button accept as a Solution . If you want to give me a five high virtual, please click the Thumbs Up icon below.

Please let me know if you need help more!

Thank you for agreeing!

Have a good

Tags: Notebooks

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    I suggest you to see link and check if it helps.

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    http://Windows.Microsoft.com/en-us/Windows-Vista/open-Event-Viewer

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    http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer

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    -------------------------------------------------------------------------------------

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