WiFi stopped working

We're both 73 years old so not savvy with laptops, etc.

our wifi stopped working, but he works hard cable

does anyone know what has happened and how we can fix it, please

Hi Joyce,

Let me see if I can help you through this...

The problem lies in the configuration 'power options' in the 'control panel' as some changes simple to do to correct the problem.

I have written instructions as well as provided photos of each step - please see the pictures for a better understanding.

Good,

1. click on the 'Control Panel' then icon in the Control Panel window opens.

2. at the top right of the search window "" view by: category " you will see a small arrow pointing down next to the word 'Category' - click with your mouse as 2 more options will appear in a menu drop-down."

https://drive.Google.com/file/d/0B5B...JTQXNEMUk/view

3. click on the option "large icons" you will then see a lot more features in the control panel are displayed.

https://drive.Google.com/file/d/0B5B...ZGSVB0Zm8/view

4. scroll the words 'Power Options' and click on it that a new window will open.

https://drive.Google.com/file/d/0B5B...pTTmZBTXM/view

5. you will see 2 options here - if not click the drop down arrow in the center of the page to reveal the words - 'Balanced' & 'High Performance '.

https://drive.Google.com/file/d/0B5B...dpVzVHT0U/view

You should see a small circle checked next to the word "Balanced" - you need to change this setting by clicking on the 'High Performance' next option to fix the wifi issue.

Once you have completed these steps: close the window and test your wifi to see if that fixes the problem - if it isn't trying to "Reboot" or "Restart" your laptop and retest the wifi.

Joyce, please report it here in case of problems you may encounter and need assistance.
Also please report back here if this corrects the problem of wifi.

Aloha,

DBOBA

Tags: Toshiba

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