6500 a black line on the right side when I copy
I have printer hp 6500 has only when I copy I have a black line on the full length of right on the paper even when I copy a blank sheet
Hi danpk,
I understand that you are having problems when you perform a copy. I'll take a look at the document below.
Let me know how it goes.
Tags: HP Printers
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Have you checked programs and OS - seemed to be OK, so did a new install of the printer. I have seems to now work OK - IE the files previously printed with lines now don't (only verified although some).
I think that I was naïve in beliving Windows when he says that the printer and the driver were OK, and when I did a re-driver installation, Windows just used the file I already had. Also the "print test page" printer properties was always OK. Must have been very slight damage to the driver who showed up only with certain types of files of a few (different) programs.
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Hi peggymay.
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.
Sorry to hear that you are having problems with black lines on your scans or copies. I had this problem myself on my 8600 very clean and I was able to get it to be resolved. The question arises in fact from two locations and with a little luck, we can get this problem solved for you. First thing to look at is under the hood of the scanner. Lift the cover on the left of the large scanner glass and scanner, you will see a small strip of glass. Take a glass clear cleaner and a lint cloth and clean the small glass placed as well as the large glass. On the underside of the lid, you will see a white plastic strip. Please clean it as well. IF you have already done these steps please proceed to the next step.
The printer power cable must be connected to a wall outlet and NOT a power strip/Bar. HP printers have built in surge protector and if you have it plugged into a strip/Bar, the printer will NOT get all the power needed for the proper functioning and it will cause problems with scans or copies, and it might even generate false error messages on the printer screen.
Please try these steps and if they work, fantastic. But if they are not, please do not hesitate to write me again.
I thank very you much for your time. Always happy to help.
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* Have you tried to clean the surface of the glass on the printer to ensure there are no particles causing this black line?
* So, have you tried a hard reset of the printer? Unplug the unit while on, disconnect the other end of the power cord of the direct plug, wait 30 seconds and plug in the.
Try to plug in his own taken dedicated as well, because the electrical noise from other products can cause these lines in the analyses. Also, check the steps in the document is located here.
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The amount of toner from the printer say that there is only an estimate. Your default seems to me that the black toner cartridge is bad. First thing I would do is to replace the black toner cartridge as it should solve your problem.
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