Black lines on the right side of the printed document Hp 8600 N911g

I have problems with my HP 8600N911g.  I have several vertical black lines on the printed page of right hand margin.  This only happens when I copy or scan. Printing from my pc is fine.  I did all the cleaning, cutting for over an hour and reset to factory default.  NOTHING WORKS.  Help, please.  I love the printer hp but tire of their problems, which are few, but when they occur, they are doozies.

I am on Windows 7

Hi peggymay.

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

Sorry to hear that you are having problems with black lines on your scans or copies.  I had this problem myself on my 8600 very clean and I was able to get it to be resolved. The question arises in fact from two locations and with a little luck, we can get this problem solved for you. First thing to look at is under the hood of the scanner. Lift the cover on the left of the large scanner glass and scanner, you will see a small strip of glass. Take a glass clear cleaner and a lint cloth and clean the small glass placed as well as the large glass. On the underside of the lid, you will see a white plastic strip. Please clean it as well. IF you have already done these steps please proceed to the next step.

The printer power cable must be connected to a wall outlet and NOT a power strip/Bar. HP printers have built in surge protector and if you have it plugged into a strip/Bar, the printer will NOT get all the power needed for the proper functioning and it will cause problems with scans or copies, and it might even generate false error messages on the printer screen.

Please try these steps and if they work, fantastic. But if they are not, please do not hesitate to write me again.

I thank very you much for your time.  Always happy to help.

Tags: HP Printers

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