6700 WIRELESS SCANNING

Printer is set up wireless and print very well.  I can't scan to she and I watched so many options that I do not know what way to go today.  I need a simple solution. :-)  I tried to install and reinstall using the USB, and the configuration and restart and pulling on the cord to restart and it still says the feature is not enabled - open printing software and select the scanner actions control scan-to.  What software?  HP Solution Center, it cannot work because the device is not said is installed.  So I follow that and run it and still get the same thing. Grrrrrrrrrrrrrrrrrrrr It scans using the USB stick very well. :-)

marcycn

Hi Marcy,

Welcome to the Community Forum of HP.

I'm sorry that it makes you crazy.

I was reluctant to pick it up because I suspect that you have already done this... However your post does not specifically say that this is the case.  I will take a decision on the assumption there is only chance which suite will help.

You can try:

  • Unplug the USB cable from the printer

Control Panel > set display icon > programs and features >

Scroll to the bottom to find the printing software > right click on the program > Uninstall

  • Restart / reboot the computer and connect

Install the full functionality for the printer software:

Install full software features - OfficeJet 6700

Because you are able to run the printer wireless, I would say that at least for now, you do not connect the USB cable.

The instructions (above) is an example of using the Printer Wizard (officially the Solution Center).  After you install the full feature software, the Printer Wizard shortcuts should be on your desktop.  Try to use the Printer Wizard to scan shortcut.

I hope that remove and then installing a new copy of the updated printer software printer Support pages can solve the problem for you.

Click on the Thumbs - Up Kudos to show that you appreciate the help.

Click on accept as Solution when the answer provides a fix or a workaround!

I am happy to provide assistance on behalf of HP. I do not work for HP.

Tags: Notebooks

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