7 caused synaptics touchpad not working Windows Update

Hello

I ran the windows 7 updates from last night on my laptop HP G62-373DX.  When I started my computer touchpad not working.  I went into Device Manager & it is said that the touch pad is damaged or missing.  In addition my Kaspersky anti-virus is also disabled now.  I tried to reset the device and also made a system restore back to before I was running updates.  Neither work.

Any suggestions?

After talking with support for some time, they suggested I run a recovery, but I could not do this without a mouse (tab would not work to get me through the options).  I don't have a mouse so I thought I'd like to borrow a & then get back in touch with technical support.  In the meantime, I decided to try & get my anti-virus online.  Not sure if this is what fixed it or what, but after I downloaded the update for my anti-virus my touchpad started working again.  Perhaps, that was blocking the installation of the new driver?  Who knows, it works fine now so fingers crossed I don't have any problems more.

Tags: Notebooks

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