Synaptics Touchpad not working not but only for log-in
I had a little accident with my registry and lost a few settings. This may, or may not, be associated with the following question.
On my laptop, the touch-pad works fine until I log in to my user account (admin). As soon as I do this, the touchpad stops at this work and the only way I can move the cursor with a plug in mouse. If I connect to this particular account, the touch-pad starts working again. I can connect to a different user account and the touch-pad still works. It's only one account that is affected. Any suggestions where to start looking for the problem?
Hello
Thank you for reaching out to us to Microsoft Community.
As you mentioned, that the problem is specific to a user account, this can happen if the user profile is damaged. To solve the problem, I would ask to create a new user profile and then copy the data from the old damaged to the new profile.
Your user profile is a collection of settings that make the computer look and work the way you want. It contains your settings for wallpapers, screensavers, wallpapers, pointer preferences, settings of the sound and other features. User profiles ensure that your personal preferences are used whenever you log on to Windows.
To create a new user profile, you must first create a new user account. When the account is created, a profile is also created.
For more information on creating a user and then profile by copying the contents of the old user profile to the new, please check the steps described in the help provided below Microsoft Article.
Difficulty of a corrupted user profile
Hope the helps of information provided. Do we know the State of the question, so that we can help you further.
Tags: Windows
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