700 - 147C envy: high connections USB3 & Audio do not have

First the USB3 TOP connector failed & would be the only function as USB2 Audio failed.  Since they are both of the same Assembly (relief, small stage, located on the upper part, in advance, of the PC). The switch is on top of this platform, while the connectors are in the back. I find it more than a coincidence that they have failed.   I can find dozens of DESIRE pc 700-147 views & motherboard, front, rear, imside, outside views but none of the upper connector. My feeling is that it's a hardware problem & would appreciate some tips on repairing it.

BTW: I got an audio cable connected to the front & it was very convenient, because I only need a short cable. It is very difficult to access the rear because the PC is mounted under the desk.

Hi there @snoopcat1,

Welcome to the Forums of HP Support!  I understand that you have problems with the connections in your case to the top front.  I'm happy to give you a helping hand with this.

By raising the parts available for the model of your system using the HP parts store, or the HP PartSurfer, I found the part you describe is almost certainly:

645574-003 albums i/o - 2USB3.0, HM, beard BLACK, 3 11

If you are comfortable with it, you can try to replace it yourself by getting a replacement of one of the dealers listed as options on the site of the parts store and install yourself, or you could instead call telephone support and repair.  If you prefer the second choice, then please use the following http://www.hp.com/contacthp, fill in the form, create a folder for your question, and then use the information to contact HP.

Please let me know if it works for you and if it does not solve your problem, please mark this message as a solution. Bravo would be appreciated as well.

Tags: HP Desktops

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