7520 photosmart all-in-in-one: blocks of color missing and streaked on diagnosis

Hello

My printer is no longer printing, currently indicating that there is a "printer failure". No other code. I ran through all the steps of troubleshooting online, but still it does not work. I ran a diagnostic print quality and the black 'block' is missing and the "block" photo is ridged. The cartridges are new and clean. There is no "clean printhead" option in the menu on the printer display. Only "cartridges clean', which I finished. The cartridges have been checked and it the orange tab is not on and are deep-set.

The printer has been enabled or disabled. The problem still persists.

Thanks for any help available!

Hi SA999,

I appreciate all the troubleshooting you have already done so and want help to see if we can solve this problem.

I suggest to use the following document to resolve the problem. Troubleshooting print quality problems

If the problem persists, take a look at this video, you can find very useful. Hot water rinse printhead - HP ink printers of the series with removable printhead.

If the problem persists, I suggest to call HP.  Even if the printer is maybe more warranty, HP may be able to offer something. Maybe they can offer a discount on a newer model, or discuss the option to replace the print head!

If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.

Thanks for joining the HP Forums.

I hope this helps.

Tags: HP Printers

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