6520 photosmart all-in-in-one: My Photosmart 6520 used impression.

I've used this a handful of times and since it had been a while, I got new ink, put it in and it will not be printed. I did a test and all came fine. Tried to print from my laptop and it got in the queue, but the pages were empty. I tried again and again... even. No no color... no black. I had a cleaning to help the Tools option and even put in a new set of ink (now it gets expensive) and the problem persists.
Ciarra... any chance that I can get you also send me an email? I'd be happy. (More under warranty and I tried all the suggested site)
Thank you!

Hi @Soaplady123,

Thanks for getting back to me with these results. It seems that the printer is not printing black ink. If the black was printing there is a level of black ink, since you have new cartridges in the printer.

This is the support material designed to be used with this problem - printer prints a blank Page or not printed in black or color ink.

If you get through this troubleshooting document and it is still not printing in black, that would indicate that there is a problem with the black ink cartridge or the printer, but hopefully just the cartridge.

At this point, I would contact HP Tech Support by phone. If the printer is out of warranty, it shouldn't matter because you put new cartridges in, and they come with an own warranty. You can find the warranty date on the underside of the cartridge. There is no charge for support when troubleshooting a part that is under warranty, and they can replace the cartridge if it is found to be defective.

What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

Tags: HP Printers

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