7520 photoSmart All in One: error scan at 2400 dpi

When I try to scan old photos at 2400 DPI in JPEG, I get an error at the end of the analysis.  If I scan at 1200 DPI it works, but then I can't change.  Error message indicates that the file is too large.

The bit depth said 24.  Who is the problem and if so can I change?

Hey @JL11,

Welcome to the Forums of HP Support! I hope you enjoy your stay here.

I see you having problems with a high-resolution scan to your PC for Windows 8.1. I can help you with that.

What is happening is scanning at 2400 and 1200 dpi creates some massive files. Your PC is having memory problems when handling of 2400 dpi and has difficulty at 1200 dpi. You may be able to save the file at 1200 dpi, and then edit the file in another program instead. If this does not work then you will need to use 600 dpi or 300 dpi, which are two quality settings above.

I hope this helps with your analysis and I hope you have a wonderful evening!

If this solves your problem then please help others to find this post by clicking on accept as Solution on my post.

If you appreciate my help so please let others know by clicking on the icon below my post thumbs up.

Tags: HP Printers

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