8.1 Windows not in the store after discount

I recently bought a HP Envy 800-060 with Windows 8, which I upgraded to 8.1. Yesterday, something happened which caused the computer not to be unable to start successfully, and I had to perform a system refresh. Apart from the inconvenience of having to reload the software, settings, etc., the restored system Windows 8, but the Windows 8.1 upgrade is not found in the store. The HP Wizard is no help on this, and when I went to the Microsoft website to try and download the upgrade from there, it just hit me back to the store. I guess somehow the Bank thinks that I've already updated, so it doesn't let me do it again. Any ideas how to solve this problem?

Hello

Probably you are missing some required components upgrade patches.  However, there are other conditions that could cause the same problem.  See the link below.

Why I can't update in the store?

Tags: HP Desktops

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