800-002-a Phoenix envy: no sound on the desktop computer running Windows 10

The Bureau uses the built-in IDT High Definition Audio Codec 92HD68E2 and there is no audio output from the headphone plug at the top of the ports page e/s or one of the two audio ports - speaker audio or audio line-out. I tested the speakers and the headphone on other devices and they work perfectly, so either making detection doesn't have or the problem is deeper than that.

I tried without success to the following:

  1. Uninstall and reinstall the audio codec;
  2. Uninstall and remove the audio codec, then download and put it back in place.
  3. Open the sound control panel on the taskbar to see what shows on the Read tab - that is to say:
  • The speakers/headphones and headset Communication going from "not connected" to "ready" when headphones are connected to the headphone jack high. No sound in the headset
  • There is no change in the display when the speakers are connected to the audio ports.

The only sound I get is a second monitor with internal speakers connected by a DVI cable. The problem may be related to the upgrade of the OS from Windows 8.1 to 10 but I can't be certain that I have not really tried to listen to audio files from the upgrade. Any help I can get would be most appreciated.

Hello:

See if the audio driver IDT W10 works for you...

This package provides the Tempo IDT High Definition Audio Driver for assumption of office models that are running a supported operating system.

File name: sp71717.exe

If the driver above does not either, there is workaround that you can try to get at least the noise at work...

Go to Device Manager and click to expand the category of audio, video and game controllers device.

1. Select IDT High Definition Audio CODEC under this category.

2. Select the driver tab.

3. click on Update Driver... button.

4-> select Browse my computer for driver software.

5. Select-> Let pick me from a list of drivers for devices on my computer.

6. Select Audio device high definition (not IDT high def...)  "This is important). and click Next.

A warning message may appear, but click Yes.

7 Windows has updated your driver software.

8 restart the PC.

The key is step 6.

Tags: HP Desktops

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