Want 4524: Impossible to install the software

Hello

I recently acquired the HP Envy 4524 printer, I have set up on my WiFi network and printed from my iPhone and iPad with AirPrint and even printed my Mac using the printer set up as a printer AirPrint.  I would like to install the driver of HP printer with the HP Easy Scan software so I am able to scan and have more control over the printer that I can with AirPrint.

I tried to use the HP Easy Start software, but it was not easy at all.  I went through the process and everything was good until I got to the part "Download and install the software" installation and I get a message saying "unable to install the software.  Try again later. »

Is it a temporary problem at the end of HP?

Thank you

Fred.

Hi @JZjr,

Welcome to the HP Forums!

I see that you have trouble to install your HP Envy 4524 on Mac OS X 10.11 El Capitan. I'm happy to help you!

For this printer, there is no full feature software and drivers directly from HP for Mac OS X 10.11 El Capitan. This printer can use the built-in driver directly from Apple, which is installed by using the Apple update. According to this document, OS X v10.11 v10.10 compatible printers.

I recommend you to go through this guide, installation of a printer Mac driver by using Apple Software Update. Or, if you need to download the driver manually, you can do it on this website, HP v3.1 for OS X printer drivers.

Then you scan using one of the methods in this post, Re: iMac OS X 10.9.3 Scan for iMac driver for HP OfficeJet Pro 8500 a A910a does not appear to be, by my colleague @Sunshyn2005. (These options works with this printer on Mac OS X 10.11 El Capitan).

If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

Hope this information is useful and thanks for posting!

Tags: HP Printers

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