8600 desktop icon does not

After a Windows 8.1 update, the icon on the desktop to my Office Jet 8600 has stopped working.  I uninstalled the drivers and then installed the drivers.  I've used all the avaiable trobleshooting assistants and they all claim that everything is installed properly.  The icon is the gateway to fax and scanning my PC without having to go through the printer.  Unfortunately, the installation disk is for windows 7 and is of no help to 8.1.  Thanks in advance...

Hello GTR81,

I understand your Officejet 8600 icon on the desktop does not work after upgrade to Windows 8.1. I will do my best to help you! I noticed that you said in your previous post that you have three copies of this software on your computer.

You have three copies of the Officejet 8600 in devices and printers or where exactly on your computer? I recommend you clean this software. Follow these steps:

Please follow this HP document uninstalling the software of the printer. When it finished, I would like you to clean your Temp folder on your computer:

(1) on the keyboard, press the Windows key and press 'R' together, then click on, and then type % temp % enter.
2) press Ctrl and together on your keyboard (this will highlight all). Right-click with your mouse and select Delete.

Now, perform a clean boot on your computer by following this Microsoft document here. This will eliminate the conflicts of software that occur when you install a program or an update or when you run a program.

If your desktop icon does not work yet, I would recommend that you run this patch of this document from HP opens Assistant HP printer with an error in Script or in Notepad.  I know that you do not receive a script error, but this patch can help if your printer Assistant loading is not. I will seek forward at the hearing on your part have a good night!

Tags: HP Printers

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