Creative cloud desktop icon does not open
It is a relatively new problem, as it was working last week. When I click on my icon creative cloud on my desk, it will not open, which means that I can not connect to download anything.
Any idea of what this could be the cause?
Marts1990 have you tried to use the steps listed in the "failed to install" error Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the creative Cloud Desktop application? If this isn't the case, then please implement the suggestions in the document. If you have any questions about the steps listed, please update this discussion.
Tags: Adobe
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Adobe creative cloud desktop application does not open
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But none of these solve my problem
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Well, I would advise you to Contact Customer Services where the agent can remote into your machine and ix the question.
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But, for some reason I can't open this application. The dmg seems to go, but the program itself does not open. She bounces on my dock for a bit, then finally presents itself as "not responding".
Does anyone else have this problem?Hi Edwarde88677759,
Please see the links below:
Adobe Creative Cloud desktop application does not open or shows a spinning wheel of progress
Adobe Creative Cloud / Desktop App / Home Screen: constant spinning wheel
Creative Cloud Desktop App taped blue spinning wheel after update.
If the links above do not help, please follow the steps below:
1 - Check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)
2 disable the firewall of your machine, see Windows Firewall enable or disable - Windows help , OS x: about the application firewall - Apple Support
3 turn off the firewall of the security program installed on the computer Internet.
4. After this sign off cloud creative app connect and disconnect activate Cloud Creative applications
5 - go to: Apple icon > system preferences > Security & Privacy > General > "allow applications downloaded on" changes it to ANYWHERE (to make these changes click the padlock in the corner at the bottom left of this window and enter your password on the computer, they are temporary changes)
6 force Quit Adobe all activity monitor processes / end of task manager of the tasks in the same order as mentioned below:
- Creative cloud
- Basic timing & sync to basic support
- CC library & process CCX
- Adobe Common Desktop
- Adobe update daemon
- After that, everything that said adobe on it do a force quit for her
7 launch creative cloud app and connect
Let us know if that helps.
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Creative cloud installs and does not open.
Creative cloud installs and does not open.
I tried all the suggestions (and there are many this seems to affect many people) please advise I already uninstalled and reinstalled 4 times nothing helps. I ran the adobe cleaner ETC. It is irritating that I paid for it and it will be forced to work on free software, because even if they suck, they work. Please notify
Hello
Please follow the steps mentioned below to delete previous files of the creative cloud and then try to reinstall it.
Remove the OOBE and AAMUpdater folders.
Mac OS:
- Exit creative Cloud Desktop
- Access \User\
\Library\Application Support\Adobe *
And/Library/Application Support / Adobe *.
To access the hidden user library folder, see library user access hidden files. Mac OS 10.7 and later.
- Find and delete the files AAMUpdater and OOBE
- Download creative-cloud
https://helpx.Adobe.com/creative-cloud/help/install-apps.html
Windows:
- Exit creative Cloud Desktop
- Go to \Users\\AppData\Local\Adobe\
And C:\Program Files (x 86) \Common Files\Adobe
C:\ProgramData\Adobe
- To view the AppData folder and program hidden data, see files, folders, file name extensions. Windows XP, Vista, Windows 7.
- Find and delete the files AAMUpdate and OOBE
- 5 re - download creative-cloud
https://helpx.Adobe.com/creative-cloud/help/install-apps.html
Kind regards
Sandrine
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Creative Cloud Desktop App does not start after installing Mac OS Yosemite
Hi all,
I just updated my Mac OS to Yosemite. Now, Creative Cloud Desktop App does not launch and InDesign CC 2014 (10.1.0.71) crashes trying to find the Roman.txt file, I have replaced it with a copy of the TimeMachine when he worked in the Mavericks.
I trashed the caches and reinstalled the same preferences, but it keeps on does not start.
The rest of the applications (with the exception of InDesign and Creative Cloud Desktop app) do not work properly.
All ideas will be welcome.
Thank you!
Mac migration (or Time Machine) do not work with the Cloud program activations
Uninstall... to run vacuuming... Restart your computer... Reinstall
-using the vacuuming after uninstalling and before you reinstall may help
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
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This does not also the works of color app
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Creative Cloud Application Manager does not open
After some problems with the first CC I had to remove and reinstall. He moved back to version 7.0. After a reboot of my system, I see that creative cloud isn't the automatic opening at startup. I'm going to open Creative Cloud Application Manager to update and it does not open. The creative cloud icon bounces a few times then disappears. I tried to update since the creation of inside the application itself (help > update), but then I got this message:
I've deleted and reinstalled creative cloud, trashed my prefs, rebooted my system, all the normal stuff. But it still doesn't work. Help, please. I need to be able to update the software.
Hi Jessica,.
You can try to uninstall the creative and any product Creative Cloud cloud with uninstalling programs to
Mac HD > Applications > utilities > Adobe Installers
Then run the cleanup tool and remove any cloud creative associates
http://www.Adobe.com/support/contact/cscleanertool.html
Then reinstall the creative application of Cloud and all desktop applications once again, as first Pro CC
-Dave
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I installed creative cloud, but it does not open and does not help re - download
If im using windows 8 and I wanted to get adobe flash professional so I did. downloading the game in upwards and installed fine but now when I try and open the creative cloud, that nothing comes. I tried it troubleshooting because I have no idea what to do and nothing helps, I also tried to reinstall but now it is stuck at 5% and then closes right down. I then delete the whole to the top and re download and installs fine, but then the custom of real application opens anything like the first time. Now, even if I delete and uninstall everything it just install it. It shows on my account ive paid for it. I don't really know what to do
Uninstall Adobe Creative Cloud application.
If you face any issue and impossible to uninstall follow steps below:
First try with CC Uninstaller, if it does not, run Microsoft Fix tool.
(1) CC Uninstaller:
Using creative cloud | Uninstall the creative cloud desktop application
(2) Microsoft fix it uninstall / install the tool:
http://go.Microsoft.com/?linkid=9779673
After removing Adobe Creative Cloud applications, follow these steps:
Step 1:
Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe " common files".
Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.
Step 2:
Navigate to C:\Program Files (x 86) \Adobe.
Open Adobe file and if present the file to remove Adobe Creative Cloud . [* important]
Impossible to remove? Rename it to Adobe Creative Cloud centenarians.
Step 3:
Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.
Type below command and press the enter"" key.
AppData
Then go to the Local > Adobe.
Open the Adobe folder and delete folders named AAMUpdater and OOBE.
Step 4:
Make sure that Adobe Creative Cloud is not listed in the control panel > programs and features. list.
Then, download and install the Adobe Creative Cloud app and check.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/Win32/CreativeCloudSet-up.exe
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Creative cloud desktop application does not start!
Hello
Since the upgrade to Windows 10 I was not able to open the creative application of cloud. I uninstalled it and reinstalled and I still have the same. Opens the creative cloud but not has nothing about this except the settings button which opens the dropdown menu with help (no help at all), PIN at the notification area and Quit. Or I can move me, minimize or close it!
See the picture above.
Advice on getting this much appreciated work.
Thank you very much.
Please see:
Sign-in black screen | Creative cloud desktop application
Re: Why my desktop creative cloud app is totally blank?
I hope this helps.
Concerning
Megha Rawat
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My creative cloud desktop application does not start. What should I do?
When I'm away from the app, the app keep buffering and when I restart the application, a message appears telling me to download one version of another but it keep doing the same thing even if I download a new version. So, what can I do?
Please refer to:
If you still need assistance, please contact our staff of support directly by following this link: contact Adobe customer service.
For more information, please visit: FAQ: how to contact Adobe for support?
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Creative cloud desktop application does not load Apps
I downloaded the creative suite and configure my account with adobe, but my creative cloud application does not load apps, it remains on the blue spinning wheel, despite clicking 'Download now' on some apps it invites. Any help would be appreciated.
-Tom
Hi Tomgarrad,
Go to Applications--> Utilities--> Adobe Installers.
Uninstall Adobe Creative Cloud.
* If it says application runs in the background, and then open the activity monitor and close the process creative cloud.
Once the creative cloud is uninstalled then follow it mentioned below as follows:
Please go to the library
1. click on Finder, click go and navigate to the folder
2. tap / library and click on Go
3. go in Application Support and Adobe and then delete the OOBE folder.
4 repeat step 1
5. Type ~/Library and click Go
6. go in Application Support and Adobe and then delete the OOBE folder.
7. go to https://creative.adobe.com/products/creative-cloud?promoid=KLYVF
Download Adobe Creative cloud, install it.
If the steps above do not work. Try to enable the root user account, and then try to open Adobe Creative cloud.
Enable the root user: activation and using the user 'root' in Mac OS X
Thank you
Nikhil Gupta
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New Version of Creative Cloud Desktop App does not display preview Versions of Premiere Pro CS6
As a user of CC I uninstalled Premiere Pro CS6 from my PC. But unfortunately, I wasn't aware that CS6 still got also uninstalled. Now my question: is it possible to reinstall. I know it's possible with the old version of the creative cloud under 'previous versions' desktop app, but I can't find Premiere Pro CS6 more in this list.
[Please do not double post, another thread deleted by mod]
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Creative cloud desktop application does not
My printing preferences do not work, or I see my desktop cc app
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html
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My Creative Cloud Desktop application does not
On Mac OS X 10.9.4
So, this is what happened:
- Creative office cloud is initially not synchronized, so I tried the logging and back in.
- Desktop app froze and won't let me access the activity app monitor classified as "not responding". I tried force quit and reopen it, same problem.
- Tried to restart the machine, no effect. Tried to uninstall, uninstaller is stuck on "not responding".
- Don't know where to go from here.
Any help would be appreciated!
Thank you
A chat session where an agent can remotely look inside your computer can help
Cloud creative support chat (all creative cloud customer service problems)
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I tried to reinstall my creative cloud on my PC subscription. Windows 8.1.
I get only a blank window, no possibillity to download something.
I tried one of the suggestions forums to disable AAM addon. Does'nt makes no difference.
Now what should I do?
Hello
try to leave the cc app and try to delete the opm.db.
the location of opm.db should be.
Open the command run: % appdata%/local/adobe/oobe.
Thank you
Arjun
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