Printer HP photosmart stopped scanning and desktop icon does not connect either

I have recently switched to optical fiber for broadband connection.  I reset my printer to the new IP address and the fact that it is connected.  However I'm unable to scan.  I followed the procedures to help so I tried unplugging my firewall (not quite sure how but I disabled my security temporarily) but he has not yet worked.  I also tried double-clicking the desktop icon that is unresponsive.  Help!

Hi there Sue!

My next suggestion would be to uninstall the printer, restart the computer and reinstall.

1. uninstalling the software of the printer (I recommend the method of control panel to uninstall)

2. restart the computer to complete the uninstall

3 Click here to download the complete driver. Once the download is complete, installation will start and then follow the on-screen instructions until the printer is completely installed. I hope that eventually you will be able to open the printer from your desktop software and start a new search.

HP Photosmart full feature software and drivers

I hope that works, my fingers are crossed for you!

Let me know the results

Tags: HP Printers

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