8630: 8630 scan of the top plate

Hello!

When I try to scan to computer of the top status bar (ADF), I get empty glass monitor.

The printer recognizes paper on the ADF and can copy very nice, but when I try to scan to the computer it starts the scanner glass.

Any ideas?

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Hi @RonenVibes

Thanks for the comments.  How is the printer connected? Ethernet or wireless?

You can try this HP diagnosis:

Please download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and solve your problem

http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926&h_lang=en&h_client=s-h-E016-1&h_keyword=DG-PDU

Hope that helps.

Tags: HP Printers

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