8630: 8630 scan of the top plate


When I try to scan to computer of the top status bar (ADF), I get empty glass monitor.

The printer recognizes paper on the ADF and can copy very nice, but when I try to scan to the computer it starts the scanner glass.

Any ideas?


Hi @RonenVibes

Thanks for the comments.  How is the printer connected? Ethernet or wireless?

You can try this HP diagnosis:

Please download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and solve your problem


Hope that helps.

Tags: HP Printers

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