A LOT of Newbie Questions blackBerry smartphones. (Must be the easy answer!)

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• A lot of new questions blackBerry Smartphones

  Info on the device

  ATT

  9700 3G WiFi

  V5.0.0.405 (Platform 5.1.0.112)

  Apps and free space:

  File for free after a battery pull: 123447678 bytes

  Batterypull has not fixed the problem.

  Installed applications: already several but I deleted all of them using function wipe application thought it would be useful to reset the system.

  Problems:

  I recently updated my installed applications (Poynt, App World, etc.) using the guests from BB App World but after, I have the following problems:

  1. no possibility to access the GPS in the advanced settings

  2. the GPS works not

  3. traction battery or reboot error message ' Error: Eception exception: java.lang.IllegalArgumentException.

  4. not the possibility to access the menu screen when viewing images in the media folder (IE cannot send notices of ot)

  5. no possibility to access the individual photos (only the thumbnail view including all photos)

  Tried already tried corrections:

  1. Many battery pulls.
  2. Hard reset (Alt, shift, del)
  3. Wipe all the installed user applications
  4. Battery grips more

  Any other ideas other than just it break and get another?

  Solved by upgrading phone OS 2 x to v5.0.0.979

• RIM blackBerry smartphones must strengthen the strategy of desktop software preconfigured for keep/gain of market share.

  Since there is no other way to communicate with the RIM on the strategy, let's go. CEO Jim Basillie should consider the following enhancements to the product immediately.

  (1) implement a feature in BlackBerry Desktop Software (BB DD) that allows a laptop/Netbook/tablet computer be used as a supersized BB user interface. BB ball should act as a pointing to the laptop/Netbook/tablet computer device (without disabling other native pointing devices).

  (2) enable tethering for the function of modem IP via WiFi from the laptop/Netbook/tablet computer and the BB (not just cable USB or Bluetooth).

  3) ensure that the Citrix product Receiver performs well in three modes:

  1. Running on the BB
  2. Running on the BB, but using the BB DS supersized BB user interface
  3. Running on the laptop/Netbook/Tablet computer with the BB in mode Modem IP

  4) ensure that the touch BB models can act as a mouse for the Citrix Receiver (just like the combination of the iPhone/iPad).

  (5) constitute a new operation mode/indicator (LED) which is visible on board aircraft which indicates that the cellular radio has been disabled so that the BB can be used in flight while keeping the Bluetooth or WiFi

  (6) do NOT invest in the implementation of a fellow Viewer/tablet/netbook. Let others beat their brains in commodity markets. Focus on fresh if possible software.

  Probably, your notes here will not be read by the ON-BOARD staff.

  Methods of contact:

  • [email protected]
  • Contact us

  rograham wrote:

  (5) constitute a new operation mode/indicator (LED) which is visible on board aircraft which indicates that the cellular radio has been disabled so that the BB can be used in flight while keeping the Bluetooth or WiFi

  And then edumacate 10 k + airlilne attendants in the world on what integer means the LED.

• BlackBerry Smartphones cannot lock the phone through blackberry ID

  Hello

  I take a phone of my coleague who has left the company. For some reason, I can't able to connect on the phone. Firstly I didn't at first, the password of my coleague ex, I went online and changed the password. However, when I want to connect with my new password to unlock the phone, I have this message:

  "You have exceeded the number of attempts to connect.

  For security reasons, you have been locked for 15 minutes. "Click on forgotten password if you need create a new password.

  But after 15 minutes and try again, the message... helpppp

  You try the BlackBerryID, or the security password, on the device?

  It looks like the BlackBerryID if you are locked out for 15 minutes.

  A wrong entered security password would give you only a message something like «wrong password 2/10»

  Then, to change the BBID of this device and make it 'your own' device, you'll need to do a wipe of the device security. This will delete all the data in personal, contacts, calendar, etc. and restore the State of the plant basically.

  Read this: BlackBerry smartphone must be wiped before transferring the property Security

• Smartphone Newbie question blackBerry - general question on the synchronization of e-mail

  Hello

  I have a general question about the synchronization of e-mail and BlackBerry smart phones.  Y at - it none of the devices that enable E-mail synchronization with Microsoft Exchange 2007 system not requiring BlackBerry Enterprise server?

  Thank you; Sorry if this has been asked before but I was unable to find it in the forums, documentation, etc.  Guess what I found for this kind of environment, you will use a BlackBerry Enterprise solution, but I can't assume.

  Thanks again.

  The short answer is no - BB using a different methodology than the use of WM. BB Push, WM uses (for most) sweater. As a result, the long answer...

  BB uses a server solution - it's called the BlackBerry Internet Service (BIS) and it is hosted by your carrier. As an ENCORE, you create a BIS account, then create configurations for different emails, save your credentials for each e-mail account with necessary configuration items (as an ENCORE) (name of the server, the special ports, etc.). Then, BIS periodically checks your mail servers (about every 15 minutes) for any changes on the server that are required on the BB - only, so it generates traffic to your BB to expel these changes. If there is nothing that need to come to the HH, there is no traffic on the network of the carrier.

  WM, on the other hand, devices use (for the most part - there are exceptions) a technology pull... the device itself asks your e-mail servers for changes that need to come to the HH. This generates more traffic on the network of the carrier that the action of the poll itself generates traffic, even if there is nothing to come to the HH.

  Another distinction is the notion of synchronization - in the vernacular WM, it means that what makes your Inbox to the server mailbox and your lines of mailbox HH of the each other for everything (items old and new)... In the vernacular of BB, what is happening is the reconciliation of the new features and changes. But the old elements aren't coming for BB... only news of the moment of activation.

  Another distinction is just what reconcile to a BB - new, remove, read/unread, saved, etc. Which varies according to the messaging service... see this KB for more information:

  • KB05133 Features of the BlackBerry Internet Service email reconciliation

  Hope that helps!

• BlackBerry smartphones must have data plan?

  Why is Verizon requires the data but not Cingular plan not?  I would like to than the blackberry for features to have my outlook on my phone calendar.  I realize without wireless sync I have to use a cable on a daily basis to update.  I'm fine with, I don't however need recover emails from work on my phone all day while I'm sitting at my desk.  I know people with Cingular that have blackberrys without data plan and people with Verizon, which projected data automatically added to their bill when they bought the blackberry.  Verizon told me it's a question of RIM Blackberry, not a matter of Verizon. Why Blackberry have different policies with these two carriers?

  PDA/Smartphones and BlackBerry have a full web browser, are able to email and send and receive data. When these resources are used, the costs are incurred. The best way to control those costs is with a PDA nationally or Blackberrry Email Plan featuring unlimited internet and email. Blackberry devices must have a data plan that we have an agreement with their Builder.

  It's what Verizon told me today.  Thanks for your help though!  Now I have to decide whether to suck it up and get the unwanted data plan or move from Cingular...

• BlackBerry smartphones forgotten ID password and answer to the Security Question

  Someone would be kind enough for sitting in the above problem. I forgot the password and even if I try to answer the question of safety with only 3 possible answers I can't connect and soon I'm locked up. How can I change my password without knowing the correct answer to the security question. Either I said that my user name is already in use or bad password/response to the issue of security. At the end of the mind. Help, please. I have seen a link earlier on which the opening of said he was no longer available.

  Hello, my friend, I don't know if you can remove the current, not to ensure that maybe someone else can help here!

  But if you need create a new ID, make sure you click on the link below

  https://blackberryid.BlackBerry.com/bbid/registration/registration_eula.seam

  Make sure you use a new "EMAIL" do not lose the answer password or security for the question you set up!

  Good luck!

• 9380 blackBerry smartphones cannot start the App World after the operating system upgrade + card

  Hello

  my camera 9380 worked perfect when I bought it.

  Then I upgraded OS to v7.0.0.513 to 7.1.0.366-> BBM did not work

  So I drove back and re-installed 7.0->

  (1) maps: "error at startup net_rim_bb_maps: class 'net.rim.device.api.lbs.maps.ui.ManeuverFiled' not found.

  (2) BB App World must be closed

  any help?

  THX

  Hello and welcome to the community!

  I'm sorry, but the errors you posted seem somewhat independent... so I need clarification please:

  Gbassi wrote:

  Then I upgraded OS to v7.0.0.513 to 7.1.0.366-> BBM did not work

  Unfortunately, "did not work" is not really diagnosable. What, exactly, have you tried? What, exactly, happened every step of what you tried?

  Gbassi wrote:

  So I drove back and re-installed 7.0->

  (1) maps: "error at startup net_rim_bb_maps: class 'net.rim.device.api.lbs.maps.ui.ManeuverFiled' not found.

  (2) BB App World must be closed

  I do not see how these two errors are related to the first, you were trying to throw the maps app when it appeared? For the second, which came with the maps app? Or is separate #2 and lies somewhere in the process by using your AppWorld? Complete step by step of what you try, with a full explanation of what is happening at each stage, including the full text of all error messages, is essential to understand your situation and if all goes well to guide. Otherwise, we have to guess...

  So I guess. My guess is that, once you upgrade to 7.1, you don't have to perform a few extra steps to ensure that all services were properly enabled on your BB. Here are the steps. I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! You can try these few points in your process... either now (on 7.0.0.513) or after you re - try to upgrade to 7.1.0.366.

  Good luck!

• Frozen BlackBerry Smartphones after typing the password (). Help!

  

  Any ideas before making a hard reset?

  Last night, my Blackberry is not completely unblock after as I type my password. I type the right password and press ENTER, the password input section darkens (or it will stay on the "Enter Password" screen and seem to freeze). (If I type the wrong password it just invites me again, so I know I type the password). This is according to that multiple battery pulls.

  Sometimes, after you type the password, I can hold the blackberry button and it will bring to the top of the box that allows me to BBM, browser, homescreen, etc and I can "switch" to this program, but there is a sort of shadow frozen area enter the password on the app that never I going to and I can't use the keyboard or the trackball in these applications.

  This "box of jelly ' prevents me from using any application on my BB!

  I CAN receive calls. Barely. I can only make calls if I remove the battery and only unlock the phone and go to the option to purchase the place.

  I upgraded to OS 5 a week ago and until last night, things were fine. I hear my BB when it receives messages (work tones) or txt etc, but cannot read anything due to the lock!

  The only suspect is Google Talk, I have installed two days ago and seemed to be hogging resources and drain the battery, however the phone worked well for about a day with it on. Google Talk is perhaps run at startup and hang up things? I doubt it, but it is full disclosure.

  I also, pulled battery and removed the micro-sd card to see if it had an effect - unfortunately nothing helped.

  An analogy I can think of it is as if Windows Explorer is blocked, but everything else works.

  THOUGHTS?

  Try this:

  (1) make sure that you have Blackberry Desktop Manager installed.
  http://NA.BlackBerry.com/eng/services/desktop/
  (2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

  'c:\program files\common research in motion\apploader\loader.exe' /nojvm

  (3) the Application Loader Wizard will appear - click on "next".
  (4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
  (5) you should see a list of applications ready to be installed for your Blackberry. Try UNclicking the Google Talk application and remove the device and we'll see if that is the question.

  NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.
  http://www.BlackBerryFAQ.com/index.php/BlackBerry_Operating_System_Downloads
  Just select the appropriate type of carrier and network, select your Blackberry model from the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

• BlackBerry Smartphones temporarily suspends the e-mail...

  I get a lot of spam. Normally, I check and remove using MailWasher Pro on my laptop. I use the 8330 in the car. Is it possible to suspend mail temporarily to the curve?

  What other clients exist?

  I use Eudora on the laptop with Mailwasher Pro, which makes it very quick review messages.

  Thanks for your help. This is a great resource for me, a newbie to BlackBerry! The new toy enjoying a lot, too.

  You can log into your BIS account and chk on filters next to the email address and choose not to send to the device or on the device you can set OFF data connection

• PROCESS of RESTARTING of blackBerry Smartphones IS at the point of DEATH

  I tried to reboot my device by removing the battery and reinsert. The restart process gets to about 60% of the way through and then stops. On the screen, the white line, showing the progress extends just to the right of the touchpad with about 1 cm to complete.  I tried to connect to the Fund Manager, but it does not detect the phone in this State. Any ideas. Can it be linked to the level of battery power?  Clearly a software problem. Is it possible to go beyond this crash?

  Hello DPSL

  Welcome to the Forums of the BlackBerry Support

  Please try to start your machine in Safe Mode, if you are able to start and then connect your device and run office software, first make a backup, then you should try to charge your device OS.

  KB17877 : How to start in Safe Mode BlackBerry smartphone

   

  If your device doesn't Boot to safe mode, then you must follow this Knowledge Base to reload the operating system:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

   

  If you have an old backup you can restore your data back, because this method will remove the data from your device.

• BlackBerry Smartphones how well the Blackberry Desktop software runs on a Mac

  I have a friend that synchronizes its BB 8830 on his computer. It sound it is considered a passage to a Mac, and I wanted to know how well the BB desktop software runs on a Mac. How would you answer this question?

  Calendars for the BB desktop software and better synchronization with Mac Mail and address book of contacts or it works better with MS Office 2011?

  Thank you very much for the research.

  Hey johnbigbootie,

  Welcome to the community of BlackBerry Support Forums.

  BlackBerry Desktop Software will be able to synchronize, you must make sure that the BlackBerry has OS 4.5 or more and it syncs with Outlook 2011.

• BlackBerry Smartphones Support for the codec H.264 in OS version 4.5

  Hello

  I am a novice in the field of Blackberry. I recently acquired a BB 8820 phone. The version of the OS is 4.2.2.116. I would like to access H.264 videos on my phone. Will be updated to OS v4.5 help?

  Is another issue a 4.7 OSv? If so where can I download it?

  Thanks in advance

  Etienne

  Etienne says:

  Thanks a lot for your answer. But the 4.5 upgrade will solve my goal?

  Etienne

  I don't think so. The following article can help you to be sure.

  http://www.BlackBerry.com/BTSC/KB05482
  Media types supported on the BlackBerry smartphone

• BlackBerry Smartphones sorry for the trouble, but a matter of encryption

  I know I've read several posts on the topic, but it's still not not clear to me. It is once require you encryption of the microsd card, can I copy these files from the blackberry on your desktop? Y at - it magical that must be done in order to.

  Thank you

  Yes, you can copy the files over, however they are always encrypted.

  You must remove the encryption on the card in the BlackBerry smartphone first, and then move the files, so that they can be used.

• BlackBerry Smartphones cannot add the e-mail account on the Bold 9900, the only option in the configuration of e-mail is enterprise activation.

  Security BB9900 husbands suffered for me to use, but I'm unable to set up the e-mail.

  The only option is to set up the email through the activation of the company.

  I have a data plan from my provider Blckberry

  I tried to register it on my carriers BIS activation Web site but got the message that it cannot be done through my camera

  Configuration of e-mail icon only gives the ability to configure one enable a business account

  Have tried blackberry.com/integrate but I get the message "unknown error, please try again" after selecting "launch email configuration".

  Any ideas?

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) books of forwarding Service

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!