BlackBerry Smartphones temporarily suspends the e-mail...

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• BlackBerry Smartphones cannot add the e-mail account on the Bold 9900, the only option in the configuration of e-mail is enterprise activation.

  Security BB9900 husbands suffered for me to use, but I'm unable to set up the e-mail.

  The only option is to set up the email through the activation of the company.

  I have a data plan from my provider Blckberry

  I tried to register it on my carriers BIS activation Web site but got the message that it cannot be done through my camera

  Configuration of e-mail icon only gives the ability to configure one enable a business account

  Have tried blackberry.com/integrate but I get the message "unknown error, please try again" after selecting "launch email configuration".

  Any ideas?

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) books of forwarding Service

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Smartphones can delete the e-mail without opening

  Is it possible to delete the email rec had on BB8330 without opening it? Too much spam!

  Welcme to Frums!

  Yes, you can highlight the e-mail and press the Menu key (key BlackBerry) and click on delete.  You can also use your shift key pressed and scroll down on several emails and delete.

• BlackBerry smartphones to access the e-mail torch settings

  Hello

  I changed my email password on my gmail account using the web browser on my desktop. But I have difficulties to access the e-mail on my Torch settings so that I can type the new password. I go to 'Set up' and then have the choice of the "Internet mail account" or "business account". I click on the first and get a page entitled "existing users". Then I type my user name and password. I guess that this refers to my blackberry user name and password. But when I type the info and press "contuinue" I get a message saying "the user name is not valid. A user name must be at least 4 characters." My user name is my gmail address, which includes 16 letters before @gmail.com.

  What I am doing wrong?

  Thank you.

  Very well. Problem solved. Apparently when I first set up my Blackberry with my service provider, I did a combo of name of user and password on the Web site. Of course, I forgot all that I ever needed it again--until even two days ago.

  The trick is to contact your service provider and request the user name if you forgot. They can then send you a new password if you don't remember the original. With the correct username and the new password, you should be able to access e-mail settings, and then click the relevant e-mail account and change the password.

  It worked for me in any case. Good luck for the rest of you.

• Call blackBerry Smartphones appears on the mye-mail

  I accidentally hid my call log and when I finally had returned it (and don't ask me how) I shows that the calls that I make no calls or missed calls, they appear in my e-mail address... I tried everything I found in the book to do and nothing has fixed this.  I never know if I missed a call, unless I check my e-mail.

  Hello and welcome to the Forums of Support BlackBerry.com.

  Press the green phone dialing to enter in your call log > Menu key > Options > Call Logging and set your option here that you want to see in your message list.

  If you don't want calls in your Messages folder, disable "Missed calls"

• BlackBerry smartphones set up the e-mail on my 9320

  Hello

  Please bear with me, I need help to set up the service message on my phone, I get the message that there is no message services configured then I am redirected to establishing assistant who shows a PIN and no active account, then ask my email and password activication, where can I find it? I use Vodafone with EA Mobile 4 G Wifi,

  Hello and welcome to the community

  You must enter any of the configuration section 'Enterprise '. Rather use the BB exclusive services (including the ability to Push email, BBM, etc), you must have an adequate data of your carrier plan. Carriers BIS (BlackBerry Internet Service) host for their BB users. In general, BIS is not available through generic data plans. Several ships make stop what is needed the Blackberry data plan. Whatever they call it, it is the carrier that delivers BIS users of BB - contact - the for assistance. Once you have an email Push-enabled compatible BIS data plan on your BB (fees regardless of your carrier will charge, btw), your exclusive services BB will work (for example, you will have a staff/Internet Email added to the email Setup Wizard, your BBM will work, etc.).

  With hundreds of carriers in the world, each with dozens of different data plans it is impossible to say that any plan service could actually expressly provide for. Only carriers can answer this question. The best thing to do is to decide what services you want and then talk to your carrier about obtaining a data plan that allows what you want (to them).

  Good luck!

• My phone blackBerry smartphones always displays the e-mail or new text icon

  My phone just started showing the new email or text icon.  I have not saved or hidden messages.

  Any ideas would be greatly appreciated.

  Hi Reynolds1961,

  Fitted with a device to reset by disconnecting the battery.

• BlackBerry Smartphones cannot remove the e-mail messages after OS 5 upgrade

  I just upgraded to OS 5 and according to the icons of the screen, I have 2 unread email messages.  This is not correct, but I have an email account where I got messages on the device before updating, but now I can't remove them and I think that the two issues are linked.  The email seems to work OK otherwise - just can't get rid of these old messages!

  Thanks for any help

  Try this:

  • Home screen > Messages > > search

  Set as follows (may vary depending on your operating system device):

  • Search type: Local
  • Name: any address field
  • Subject of Message:
  • Include encrypted Messages: Yes
  • Service: All Services
  • Folder: All files
  • Living room: Open only
  • Type: all the

  Who should get back to you all unopened messages of all message lines.

  Good luck and let us know!

• BlackBerry smartphones, I deleted an e-mail account but the folder still appears on my home screen

  I deleted an e-mail account, but the folder still appears on my home screen.  It doesn't let me delete it.  The e-mail account is no longer shows on the screen for managing Email accounts, so it should be deleted from my phone.  I tried to remove the battery, but it did not help.

  Looks like the maintenance book remained. See http://docs.blackberry.com/en/smartphone_users/deliverables/32608/Accept_or_delete_a_service_book_61... Remove the service books that corresponds to the e-mail account deleted.

• BlackBerry smartphones can not configure e-mail, the option is not available

  Hello

  I just bought a new BB9790 and replace the sim card from my old BB9300 inside.

  I still have the same provider, vodafone, so everything should work, but it doesn't.

  I can't select the option to set up my e-mail account.

  After discussing 5 times with vodafone yesterday they me told to contact Blackberry because it's not their problem, everything is configured correctly on their side.

  I've tinkered a bit more and discovered that when I take out the sim card, reset the phone, I am able to select the mail account to set up a business account. don't have one so it does not work.

  But as soon as I put in my sim card, I can not select the e-mail account.

  I connected my BlackBerry ID and tried everything I could find on the internet, but it still does not work.

  sending the phone back and get another probably won't solve the problem because it looks like a software issue or registration.

  Who has a solution for this?

  Thank you, Monika

  Orange/EE addresses these issues.
  You just have not found the right person yet.

  Therefore, your BIS account is active. Now you need the service books to allow the configuration of personal messaging. EA can push those for you. Or, you can set up the account yourself at this link

  https://orangeuk.BlackBerry.com/

• Ask sudden blackBerry smartphones to validate the password to the e-mail address...

  Have been using "BOLD" for 1 year +, received this request (strange)... However under "Email accounts" cannot access the e-mail settings because it will not recognize the user name and password!  When to put in e-mail (user name) settings (which continue to work on laptop) receive the following text: ""the information provided is incorrect. " Retype your user name and password. Your username and password are case sensitive."

  Am at a complete loss and cannot be resolved (which I need to do within 36 hours because am going abroad and need my BB to work!  Any help would be greatly appreciated...

  The solution of sdgardne to try the Vodafone BIS site is a good thing.  If, for any reason, you are not willing or unable to connect on this site, I had very successful edition details email on my phone by typing www.blackberry.com/integrate in the browser on my phone.

  Just another option for you to consider.

• Emails from blackBerry Smartphones retaining on the mail server

  I just got my new storm and love it.  I use an e-mail account personal via Comcast which is linked to the storm.  Is there a way to change the configuration of e-mail on the storm so that it does not delete emails from the comcast email server, when they are sent to the storm?  I also use MS Outlook at home to keep my emails managed at my office.  I know that in Outlook, I can choose to not delete mail from the server after downloading and want to be able to do this on the storm so I can drop later in Outlook on my PC.

  Thank you.

  Access the Messages. Then press the Blackberry menu button to get the menu message. Go to Options. In the E-mail Options for reconciliation.  In this menu, you should find an option delete on.  Specify this Handheld.  Then on conflicts, the value wins box mailbox.

  If I remember correctly in the web based Blackberry server personal email to installation site, when you email account settings, you should be able to dissable the possibility to allow the Blackberry to delete the contents of the email from the server.

  I think this should do it for you.

  Jerry G.

• BlackBerry Smartphones won't receive e-mail while I'm at the office

  Hi all

  I am a new user of Bold 9700 for movistar (Spain). I've never had a BB before and after watching dozens of forums during the last 3 days, I didn't want a solution to my doubt.

  I would like to receive emails from my corporate email account that it now works perfectly (via BIS and Microsoft Office Outlook Web Access) but only when I am out of the office. I would like to suspend receipt of e-mail while I'm at the office. Is this possible? Is this some sort of an option to simply turn on or turn off the emails?

  Thank you vey much in advance.

  Hi urumilton,

  It's true, I tried this option, but as soon as I turned on Data Services, the e-mails themselves. I just wanted to suspend the service. I know how to do it now. Telefónica movistar allows you to choose which of their portal of BIS (http://www.correo.movistar.net/). There is an option called "do not return the message to the device" under the directive "when no filter is applied" and it works.

  Thank you very much for your help!

• BlackBerry smartphones need to detele Pocket mail option and the server

  Hello

  I have a 8530 with OS 5, I select option delete email from Pocket and box but mails thinking still in the box the letters, I tried every possible permutation and combination in email---> options---> messaging and the reconciliation of the e-mail settings. Pls help me.

  Concerning

  Neel

  Hello

  Sign in to your Google account open Gmail, then on the right side of the screen, click on the settings icon (looks like a gear). Then select transfer and POP/IMAP are looking at the following options:

  When messages are accessed with pop

  When I mark as deleted in IMAP message:

  When a message is marked as deleted and removed from the last IMAP folder visible:

  You don't want to keep a copy of the message in the Inbox or to leave the Gmail server control when it has archived or deleted. This is the duplicate messages how occur or messages that have been deleted are replayed like new.

  Thank you

  Bifocals

• 9380 blackBerry smartphones cannot start the App World after the operating system upgrade + card

  Hello

  my camera 9380 worked perfect when I bought it.

  Then I upgraded OS to v7.0.0.513 to 7.1.0.366-> BBM did not work

  So I drove back and re-installed 7.0->

  (1) maps: "error at startup net_rim_bb_maps: class 'net.rim.device.api.lbs.maps.ui.ManeuverFiled' not found.

  (2) BB App World must be closed

  any help?

  THX

  Hello and welcome to the community!

  I'm sorry, but the errors you posted seem somewhat independent... so I need clarification please:

  Gbassi wrote:

  Then I upgraded OS to v7.0.0.513 to 7.1.0.366-> BBM did not work

  Unfortunately, "did not work" is not really diagnosable. What, exactly, have you tried? What, exactly, happened every step of what you tried?

  Gbassi wrote:

  So I drove back and re-installed 7.0->

  (1) maps: "error at startup net_rim_bb_maps: class 'net.rim.device.api.lbs.maps.ui.ManeuverFiled' not found.

  (2) BB App World must be closed

  I do not see how these two errors are related to the first, you were trying to throw the maps app when it appeared? For the second, which came with the maps app? Or is separate #2 and lies somewhere in the process by using your AppWorld? Complete step by step of what you try, with a full explanation of what is happening at each stage, including the full text of all error messages, is essential to understand your situation and if all goes well to guide. Otherwise, we have to guess...

  So I guess. My guess is that, once you upgrade to 7.1, you don't have to perform a few extra steps to ensure that all services were properly enabled on your BB. Here are the steps. I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! You can try these few points in your process... either now (on 7.0.0.513) or after you re - try to upgrade to 7.1.0.366.

  Good luck!