A model of computer here
Something happened with my computer where all my icons have been changed to the icon of Internet Explorer and if clicked they come up like all what they used to be which is Microsoft Downloads .encre or Amazon Cloud .encre. This .encre was not there before, and it's at the end of all my file names. None of my files will open or save. In fact, all they do is is to continue to open it, save, cancel box unless I hit Cancel, then it stops. I tried to delete and the icons disappear, but names remain in my programs. I tried to get back them to the last time, but I thought there is no previous time. I've done two scans Norton, an analysis of Microsoft and many other things that I remember even now.
Someone can help or is this one of PC.
Thank you
Cathy
Something happened with my computer where all my icons have been changed to the icon of Internet Explorer and if clicked they come up like all what they used to be which is Microsoft Downloads .encre or Amazon Cloud .encre. This .encre was not there before, and it's at the end of all my file names. None of my files will open or save. In fact, all they do is is to continue to open it, save, cancel box unless I hit Cancel, then it stops. I tried to delete and the icons disappear, but names remain in my programs. I tried to get back them to the last time, but I thought there is no previous time. I've done two scans Norton, an analysis of Microsoft and many other things that I remember even now.
Someone can help or is this one of PC.
Thank you
Cathy
Your message is in the Virus Forum & Malware... don't think it's a problem of malware.
BUT
See if that helps...
Tags: Windows
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Hi Davidra,
Download and install if no update is available about the issue using exactly the model of your computer, here: http://esupport.sony.com/US/p/select-system.pl?DIRECTOR=DRIVER
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https://us.en.KB.Sony.com/app/answers/detail/A_ID/34181
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Palette of
Hi Palette,
Thanks for posting your question on the Forum of the Microsoft community.
- What is brand and model your computer?
- What anti-virus program is installed in the computer? Do you have problems running the program?
The error "Microsoft register server has stopped working" usually arises due to the DEP data. In addition, your computer past "standby mode" reflects a possible problem with the installation fails, the anti-virus program or due to a misconfigured power management. So, I would suggest trying the following methods and check if the problem persists.
Method 1:
Try to run the electrical troubleshooting utility and check if you get the sleep mode issues.
Reference:
Open the troubleshooter of power
http://Windows.Microsoft.com/en-us/Windows7/open-the-power-Troubleshooter
In addition, refer to the section: my computer will switch automatically to standby if I don't use it after a short period of time in the following article:
http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-power-problems
If the problem persists, go to method 2.
Method 2:
The other possible reason, then this problem started, like installing antivirus, I suggest you uninstall the program, run Microsoft fixit to uninstalled programs and then reinstall the software.
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Step 2: Run the next fixit.
The problems that the programs cannot be installed or uninstalled
Step 3: Reinstall the anti-virus from the disc program.
Check if you get the question.
If the problem persists, try Method 3.
Method 3:
The question may arise also because of any conflict of third party software. So, I suggest to start your computer in a selective startup called, clean boot and check for the issue.
How to perform a clean boot in Windows
Note: See "How to reset the computer to start normally after a boot minimum troubleshooting" to reset the computer to start as usual after a repair.
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