A new g7 pavilion Notebook PC does not sleep on its own, will sleep all in touching power button / stop

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  Hello. -Deutsch Übersetzung unten - German translation below

  I bought a new HP Pavilion notebook e166eg 17 online less than 2 weeks ago. When I went to turn it on for the first time, it would not start. After a while, I moved the display and noticed the screen flashes on and outside.  I can't even start my NEW laptop! I ordered this German HP online store, so I called the customer service line. I asked if the agent spoke English and said roughly in German that I contacted the HP GERMANY line, so only they speak German. The agent would not even ask if someone at the desk spoke English. My German isn't very good, but I know when someone is being rude. She then told me to call another number. So I called the support for the Germany number. Again, nobody is there speak English, so I tried to explain I want to send my laptop to it with UPS, but the agent said she can't help me and told me to call the Customer Service line again. I sent the Service and customer support in English two days in a row and have not been answered. Finally, I used google translate and sent support with the original message and the German translation. Hope somone comes back to me soon! HP terms of service, I can get a full refund if I bought the laptop within 14 days of the refund request. After obtaining a new laptop faulty and does not help from HP, I want to just send this book to return and get a refund. Can someone tell me how I can get one person to HP in Germany to help me before this Sunday when the 14 days is up?

  In German:

  ICH bestellte a new HP Pavilion Notebook 17 - vor weniger als 2 Wochen e166eg online. ALS ich ging, um are einzuschalten zum first hurt, ware are nicht zu starten. Nach international time zog ich die Anzeige und den Bildschirm und aus set bemerkte. ICH kann nicht once be mein neues Notebook! ICH bestellte sharp von der deutschen HP Online-Shop, also ich beim Ref grant. ICH SAH, ob der Agent sprach Englisch und war unsanft auf Deutsch I said, dass ich die Leitung DEUTSCHLAND HP kontaktiert, so dass sie nur zu sprechen Deutsch. Agent der wurde nicht once questions, ob someone im Büro sprach Englisch. Mein Deutsch ist nicht so gut, aber ich weiss, if someone unhoflich. Sie mir dann eine andere anzurufen Nummer matter. Also Ref ich die support-Nummer Germany. Auch yesterday no one da spricht Englisch, so habe ich versucht, imagine, möchte ich mein Notebook zu mit UPS zu ihr back zu send, aber der Agent said, sie können mir nicht helfen und mir, das Customer Service Leitung anrufen wieder said. Mailte both customer service support in Englisch zwei Tage und Ich in einer Reihe und haben keine Antwort bekommen. Finally google übersetzen und email support wieder verwendet ICH mit der original message und der deutschen Übersetzung. In der Hoffnung, somone erhält back zu mir bald! Laut HP Bezug auf Service, kann ich eine volle Rückerstattung receive, wenn ich das Notebook so gained von 14 days eine Rückerstattung. Depending on ich ein brandneues computer laptop defekt, und nicht jede Hilfe von HP, ich will nur dieses zu senden und eine Erstattung get back Notebook. Kann mir someone sagen, wie ich jemanden EIB HP Deutschland, um mich vor diesem Sonntag zu helfen, wenn die 14 oben ist Tagus?

  I saw your post and it passed to the right people so that it should be considered. You should hear from someone bit via private message on this forum.

  Keep an eye on the envelope of PM (private Message) in the upper right of each page. When you see a number next to the gray envelope, click it. This is how you will be contacted.

  If you need to know how to send a private message

  Click here

  Thank you.

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  Hi everyone, I am faced with a wireframe, annoying problem with my less than a month old HP Pavilion Notebook 15-p029tx.

  Sometimes, after pressing 'Shut Down', within the screen 2 seconds turns black, but the laptop would not extinguish itself, i.e. fan and power lights stays on always (once, I waited for 1 hour, like only the screen off & pc does not respond, occurs at the same time plugged / battery power). So, I press the power button for 5 seconds to turn it off. The next time he acts as restart, i.e. takes longer to boot and windows plays the startup sound.

  This kind of wired issue does not occur on every stop down. It happens probably once in two days of use. Standby, hibernation works very well.

  Configuration of the laptop: Pavilion 15-p029tx; 4 GB; Intel I3; 2GB NVIDIA; 8.1 Windows x 64 only language; 1 TB HARD DRIVE. Latest version of Windows, HP drivers, Antivirus updates are installed. PC is in good condition (defragmented HDD, registry, Ccleaner cleaning). Does not overheat is not possible: I have cooling pad and the weather is cold here.

  Steps I performed to fix the problem: Updated to latest Bios F.12; Reset bios default setting; made all the system from the bios, no found error diagnostics. Today, I run 10 stop test with different conditions, but it has never happened during the tests! Also all the usb ports give power during this gel.

  But I don't know, I would have to hold down the power button / stop again in the next two days.

  Experts please help me to resolve the issue, its very annoying when I'm in hurry, hurry to stop, lid closed, and next time, when I leave the laptop in the bag, it would always be running / power!

  Sorry for my bad English.

  I found the root of the problem. The culprit was Mcafee. After you remove Mcafee, it works well!

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  Original title: touch screen of my HP Pavilion TS15 Notebook PC does not work

  Hello

  Did you the latest changes on the computer before this problem?

  I suggest to follow the steps mentioned in the article.

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  http://h10025.www1.HP.com/ewfrf/wc/document?cc=us&DLC=en&docName=c03488148&LC=en&JumpID=reg_r1002_usen_c-001_title_r0007

  Additional information:

  Touchscreen and stylus parameters: FAQ
  http://Windows.Microsoft.com/en-in/Windows-8/touch-pen-settings-frequently-asked-questions

  Contact: call, tap and beyond
  http://Windows.Microsoft.com/en-in/Windows-8/touch-swipe-tap-beyond

  I hope this helps to solve the problem. Please come back for any clarification on this or any issue of Windows. We will be happy to help you.

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  This is the Office Mac Pro forum. I asked that your post be moved to the MacBook Pro laptop forum.

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