My NEW HP Pavilion Notebook e166eg 17 is defective-Mein neues Notebook defekt arrived

Hello. -Deutsch Übersetzung unten - German translation below

I bought a new HP Pavilion notebook e166eg 17 online less than 2 weeks ago. When I went to turn it on for the first time, it would not start. After a while, I moved the display and noticed the screen flashes on and outside.  I can't even start my NEW laptop! I ordered this German HP online store, so I called the customer service line. I asked if the agent spoke English and said roughly in German that I contacted the HP GERMANY line, so only they speak German. The agent would not even ask if someone at the desk spoke English. My German isn't very good, but I know when someone is being rude. She then told me to call another number. So I called the support for the Germany number. Again, nobody is there speak English, so I tried to explain I want to send my laptop to it with UPS, but the agent said she can't help me and told me to call the Customer Service line again. I sent the Service and customer support in English two days in a row and have not been answered. Finally, I used google translate and sent support with the original message and the German translation. Hope somone comes back to me soon! HP terms of service, I can get a full refund if I bought the laptop within 14 days of the refund request. After obtaining a new laptop faulty and does not help from HP, I want to just send this book to return and get a refund. Can someone tell me how I can get one person to HP in Germany to help me before this Sunday when the 14 days is up?

In German:

ICH bestellte a new HP Pavilion Notebook 17 - vor weniger als 2 Wochen e166eg online. ALS ich ging, um are einzuschalten zum first hurt, ware are nicht zu starten. Nach international time zog ich die Anzeige und den Bildschirm und aus set bemerkte. ICH kann nicht once be mein neues Notebook! ICH bestellte sharp von der deutschen HP Online-Shop, also ich beim Ref grant. ICH SAH, ob der Agent sprach Englisch und war unsanft auf Deutsch I said, dass ich die Leitung DEUTSCHLAND HP kontaktiert, so dass sie nur zu sprechen Deutsch. Agent der wurde nicht once questions, ob someone im Büro sprach Englisch. Mein Deutsch ist nicht so gut, aber ich weiss, if someone unhoflich. Sie mir dann eine andere anzurufen Nummer matter. Also Ref ich die support-Nummer Germany. Auch yesterday no one da spricht Englisch, so habe ich versucht, imagine, möchte ich mein Notebook zu mit UPS zu ihr back zu send, aber der Agent said, sie können mir nicht helfen und mir, das Customer Service Leitung anrufen wieder said. Mailte both customer service support in Englisch zwei Tage und Ich in einer Reihe und haben keine Antwort bekommen. Finally google übersetzen und email support wieder verwendet ICH mit der original message und der deutschen Übersetzung. In der Hoffnung, somone erhält back zu mir bald! Laut HP Bezug auf Service, kann ich eine volle Rückerstattung receive, wenn ich das Notebook so gained von 14 days eine Rückerstattung. Depending on ich ein brandneues computer laptop defekt, und nicht jede Hilfe von HP, ich will nur dieses zu senden und eine Erstattung get back Notebook. Kann mir someone sagen, wie ich jemanden EIB HP Deutschland, um mich vor diesem Sonntag zu helfen, wenn die 14 oben ist Tagus?

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Tags: Notebooks

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