A Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved

I am trying to use remote assistance to help with my brothers computer. We both use XP, but when I try to open remote assistance to view and or even take control of his computer, I get an error message: connection A Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved. Why this might be happening?

Hello

It depends on how the computers are connected and their intellectual property regime.

They are on the same network (e.g., connected to the same router)?

Through the Internet? Something else?

http://support.Microsoft.com/kb/300546/en-us

Jack - Microsoft MVP, Windows networking. WWW.EZLAN.NET

Tags: Windows

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