a single channel headphone ipad

I have 4 Ipad version 9.2.1 model MD510B/A

I have that music coming from one channel of ANY helmet I plug on it or any other system of...

I'm not more recent OSX and don't know which one it is

I tried to go through the apple support but when put the serial number he said different ID associated with this device. That's because he bought second hand on EBAY some time ago and all worked fine then...

any advice will be appreciated...

Thank you..

You can try to restore your device to factory settings.

Please note that this will delete the data on your device.

Take a look this Apple Support article: use iTunes to restore the iPhone, iPad or iPod to factory settings - Apple Support.

As a final step, try recovery mode. Turn off your unit, then plug it to your computer with the hold home button. Hold down Home button until you see the logo of iTunes on the screen of your device. After that on your computer, you should see the iTunes window saying that your device needs to be restored to factory settings. Click Restore.

More info here:

https://support.Apple.com/en-us/HT201263

If these steps do not work, contact Apple and ask for help.

https://www.Apple.com/support/iPhone/contact/

Tags: iPad

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