a6755y: a6755y wired and wireless network hard

I already spoke with my ISP nothing helps technical support.

I recently created my desktop computer again after having been stored for several months. Before I put it there, I was using wireless internet and local wireline connections regularly and without problem, and now I can not access to either. I have a strong connection with the modem/router device, so I thought that the issue could be in how its configuration or interpret the connection from my computer, but nothing, I have discovered has indicated that this was the case, and convenience store customer support my ISP did not find anything abnormal. I was now more confused when I discovered that it also fails to connect to another computer using a direct wired connection, even though I had in the past linked their and transfer large files regularly. I would like to assume that these issues are linked, to make the simplest solution; but as one involves a separate network adapter, and the other connects directly to the motherboard, I don't think that's likely.

For any help or suggestion would be appreciated.

Hi there @_GS

Welcome to the Forums of HP Support! It's a good place to find the help you need, so many other users, the HP experts and other members of the support staff.

I understand that you pulled on your desktop, storage and now you can not connect to your wireless network.  I'm happy to help you with this problem.

Is this the same router that you were using before you put the computer in stock?

How is the computer to the router? (Sometimes too much signal is as bad as not enough)

What type of cable you are using for the connection from computer to computer, you mentioned?

There is special software required?

Have you other wireless devices that are connected to this router without problem?

The following pages are useful to the resolution of the problems of wireless connectivity and can help solve this problem.  Try it and tell me if it helps.
Troubleshooting wireless network and Internet (Windows Vista)

HP and Compaq Desktop PCs - troubleshooting your network wireless (Windows Vista)

In addition, you can watch the the power management of your wireless adapter:
Turn off the power to the adapter:
1. open Device Manager. (Win Key + R > type devmgmt.msc > OK)
2. expand the network adapters.
3. right click on the Ethernet adapter / wireless, and then click Properties.
4. click on the power management tab.
5 remove the check mark next to allow the computer to turn off this device to save power.
6. click on OK.
7 test cycle.

Forget a network (Windows Vista)
1. start network and sharing Center.
2. in the pane tasks, click on manage wireless networks.
3. right click on the connection that you want to delete and then click on remove network.
4. in wireless networks handle - warning dialog box, click OK.
5. the connection is removed from the list of wireless connections that you can view or edit.

Reset TCP/IP on your PC:
1. go to your start screen/menu and type CMD.
2. right-click on the command prompt icon and select run as administrator.
3. in the window that opens type "netsh int ip reset resetlog.txt" without the quotes and press ENTER.
4 restart your PC and test.

It can also help to reset the winsock catalog:
1. go to your start screen/menu and type CMD.
2. right-click on the command prompt icon and select run as administrator.
3. in the window that opens type "netsh winsock reset" without the quotes, and then press ENTER.
4 restart your PC and test.

Reinstall the NIC drivers:
1. download the drivers from here, but do not run them again.
2. go to your Start menu/screen and type Device Manager.
3. expand network adapters.
4. right click on the wireless adapter and choose uninstall.
5 install the drivers downloaded in step 1.
6. restart your PC and test.

Test an ethernet connection:
Explicit. Test if the problem persists on a wired connection to the adapter hardware troubleshooting wireless can be directed to the appropriate areas.

Tags: HP Desktops

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