Acrobat 9 Pro... Distiller / ICC profile problem

I have loaded Acrobat 9 Pro 3 times and continue to get following error message every time I reboot computer: "Distiller cannot find your ICC profiles.  Please reinstall the software. "Acrobat opens ok but not print or perfom will perform redirection of email as an attachment. Distiller is won't boot.

Someone at - it a solution?

Adobe technical support has been more helpful on that.  Start by downloading the update

Distiller ICC profile files to:

3790 http://www.Adobe.com/support/downloads/thankyou.jsp?ftpID=4075&FILEID=

Unzip the file and copy only the files *.icc (without taking into account the subfolders they are-in other words, take the files out of each of the subfolders) in the folder in Windows 7:

c:\WINDOWS\system32\spool\drivers\color

These new files will cover probably some old ones.

This solves the problem for me.

---------------------------------------------------------

It is actually the best solution I found that instead of copy all files for the windows\sys... .icc folder, all you have to do is copy the 3 files of the folder (VideoHD.icc, VideoNTSC.icc and VideoPAL.icc) RGB video.  Once you add these three files to c:\windows\system32\spool\drivers\color, you will be ready to go.

It seems that it was a mistake on the part of Adobe, there is no reason to include video files for printing.  Nevertheless, the Distiller will search these and return the error of ICC profile, if these files are not present.

Tags: Acrobat

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    Path: / Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    ID: com.adobe.Acrobat.Pro
    Version: 9.1.1 (9.1.1)
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    Interval since last report: 1103 sec
    Crashes since last report: 1
    Per-App interval since last report: 4 sec
    Per-App crashes since last report: 1

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    Report Version: 6
    Anonymous UUID: 04735422-1AA1-4CDE-BD8E-B54EF2CA34D4

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    Crashed thread: 0

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    0 AdobeACE 0x7fbb2874 ACEPooled::IncrementReferenceCount() + 6
    1 AdobeACE 0x7fbb32a4 ACEString::Clone() + 18
    2 AdobeACE 0x7fbfb9ca BuildCacheIncrScanner (void *, _t_ACE_FileSpec const &, icDateTimeNumber const &, bool, bool) + 296
    3 AdobeACE 0x7fbf87c6 ScanOneProfileDirectory(void (*) (void *, _t_ACE_FileSpec const &, icDateTimeNumber const &, bool, bool), void *, ACEDirList, _t_ACE_FileSpec &, bool, bool, bool) + 476
    4 AdobeACE 0x7fbf9f58 ScanProfiles (ACEGlobals *, void (*) (void *, _t_ACE_FileSpec const &, icDateTimeNumber const &, bool, bool), void *) + 838
    5 AdobeACE 0x7fbfc1b4 ACEDatabase::AppendDiskProfiles (unsigned int (*) (unsigned int, unsigned int, void *), void *) + 880
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    7 AdobeACE 0x7fbfc6fb ACEDatabase::Make (ACEGlobals *, unsigned int (*) (unsigned int, unsigned int, void *), void *) + 95
    8 AdobeACE 0x7fc063ee ACEGlobals::ProfileDatabase() + 50
    AdobeACE 9 0x7fbf7e57 ACE_ProfileFromDescription + 55
    10 AdobeACE 0x7fc30dd7 _ACE_ProfileFromDescriptionProc2_ProfileFromDescription + 41
    11 com.adobe.Acrobat.framework 0x809ceed4 0x7fe4b000 + 12074708
    12 com.adobe.Acrobat.framework 0x801366ce CopiesPagesPDE_Open + 517778
    13 com.adobe.Acrobat.framework 0x7fe9364b RunAcrobat + 287249
    14 com.adobe.Acrobat.framework 0x7fe8fbbb RunAcrobat + 272257
    15 com.adobe.Acrobat.framework 0x7fe52c80 RunAcrobat + 22598
    16 com.adobe.Acrobat.framework 0x7fe504b4 RunAcrobat + 12410
    17 com.adobe.Acrobat.framework 0x7fe4f4e4 RunAcrobat + 8362
    18 com.adobe.Acrobat.framework 0x8008b071 AcroBundleThreadQuitProc + 9767
    19 com.apple.Foundation 0x9369353c _nsnote_callback + 364
    20 com.apple.CoreFoundation 0x95f2f64a __CFXNotificationPost + 362
    21 com.apple.CoreFoundation 0x95f2f923 _CFXNotificationPostNotification + 179
    22 com.apple.Foundation 0 x 93690690-[NSNotificationCenter postNotificationName:object:userInfo:] + 128
    23 com.apple.Foundation 0x93699ee8-[NSNotificationCenter postNotificationName:object:] + 56
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    25 com.apple.AppKit 0x93fe1339-[NSApplication _sendFinishLaunchingNotification] + 77
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    27 com.apple.AppKit 0x93f5a64c-[NSApplication (NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 98
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    29 com.apple.Foundation 0x936b87bf _NSAppleEventManagerGenericHandler + 223
    30 com.apple.AE 0 x 95055648 aeDispatchAppleEvent (AEDesc const *, AEDesc *, unsigned long, unsigned char *) + 144
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    32 com.apple.AE 0 x 95055425 aeProcessAppleEvent + 177
    33 com.apple.HIToolbox 0x9076b961 AEProcessAppleEvent + 38
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    38 com.adobe.Acrobat.framework 0x7fe4d578 RunAcrobat + 318
    39 com.adobe.Acrobat.Pro 0x00002e8b start + 2371
    40 com.adobe.Acrobat.Pro 0x0000264a start + 258
    41 com.adobe.Acrobat.Pro 0 x 00002571 start + 41

    Thread 1:
    0 libSystem.B.dylib 0x9020946e __semwait_signal + 10
    pthread_cond_wait 1 libSystem.B.dylib 0x90233dcd $UNIX2003 + 73
    2... ple. CoreServices.CarbonCore 0x94d69e83 TSWaitOnCondition + 126
    3... ple. CoreServices.CarbonCore 0x94d48d6a TSWaitOnConditionTimedRelative + 202
    4... ple. CoreServices.CarbonCore 0x94d69b00 MPWaitOnQueue + 208
    5 AdobeACE 0x7fbb1179 ACEMPThread::Task() + 133
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    7... ple. CoreServices.CarbonCore 0x94d68057 PrivateMPEntryPoint + 56
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    0 libSystem.B.dylib 0x902022ce semaphore_wait_signal_trap + 10
    1 libSystem.B.dylib 0x902342c6 _pthread_cond_wait + 1267
    2 libSystem.B.dylib 90279539 pthread_cond_wait + 48 0 x
    3 AdobeAGM 0x7e4f14c4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
    4 AdobeAGM 0x7e4f141d AGMMessageQueueImpl::Pull() + 65
    5 AdobeAGM 0x7e8e2c30 AGMWorkQueueTask::operator()() + 84
    6 AdobeAGM 0x7e8e3ebb boost::function0 < sub, std::allocator < boost::function_base > >: Operator() (const + 75)
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    Thread 0 crashed with X 86 Thread State (32-bit):
    EAX: 0 x 00000000 ebx: 0x7fbfb8b3 ecx: 00000086 edx 0 x: 0x004b3ff8
    EDI: 0x004b4014 esi: 0 x 00000000 ebp: 0xbfff7b68 esp: 0xbfff7b68
    SS: 0x0000001f efl: 0 x 00010282 eip: 0x7fbb2874 cs: 0 x 00000017
    DS: 0x0000001f are: 0x0000001f fs: 0 x 00000000 gs: 0 x 00000037
    CR2: 0 x 00000018

    Binary images:
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    0x7d7c1000 - 0x7da4aff7 + AdobeCoolType? (???) < 9e956d02dd8748bfa1d17e55ead35839 >/Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
    0x7e436000 - 0x7e450fff + AdobeBIB? (???) < 8001249b1da74bfd9ac46d6f3b03d7b6 >/Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
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    0x7fbae000 - 0x7fcbcfe7 + AdobeACE? (???) < 51e7f026752f4d8e8daa8cc31ebaa2de >/Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
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    0x948e6000 - 0x94996fff edu.mit.Kerberos 6.0.13 (6.0.13) < 804bd1b3f08fb57396781f012006367c > /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0 x 94997000 - 0x94a65ff3 com.apple.JavaScriptCore 5525.26 (5525.26.2) < a8929f0de97428798f858023b3ce2f60 > /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
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    0x94ca3000 - 0x94ca3ffd com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
    0x94ca4000 - 0x94cb0ffe libGL.dylib? (???) /System/Library/frameworks/OpenGL.Framework/versions/A/libraries/libGL.dylib
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    0x94cc2000 - 0x94ce6fff libxslt.1.dylib? (???) < 0a9778d6368ae668826f446878deb99b > /usr/lib/libxslt.1.dylib
    0x94ce7000 - 0x94cf5ffd libz.1.dylib? (???) < 5ddd8539ae2ebfd8e7cc1c57525385c7 > /usr/lib/libz.1.dylib
    0x94cf6000 - com.apple.shortcut 1.0.1 (1.0) 0x94d1eff7 < 131202e7766e327d02d55c0f5fc44ad7 > /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
    0x94d1f000 - 0x94ff9ff3 com.apple.CoreServices.CarbonCore 786.11 (786.13) < 9e2d85d52e5e2951aa4dd53c48ccc52f > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
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    0 95142000 - 0x95143ffc libffi.dylib x? (???) < a3b573eb950ca583290f7b2b4c486d09 > /usr/lib/libffi.dylib
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    0x954a0000 - 0x954bfffa libJPEG.dylib? (???) < E7eb56555109e23144924cd64aa8daec > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib
    0x954c0000 - 0x954f7fff com.apple.SystemConfiguration 1.9.2 (1.9.2) < 8b26ebf26a009a098484f1ed01ec499c > /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
    0x954f8000 - 0x95502feb com.apple.audio.SoundManager 3.9.2 (3.9.2) < 0f2ba6e891d3761212cf5a5e6134d683 > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
    0 x 95503000 - 0x955aafeb com.apple.QD 3.11.56 (?) < a94d0f5438b730e88e5efdb233295c52 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
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    0xFFFF0000 - 0xffff1780 libSystem.B.dylib? (???) /usr/lib/libSystem.B.dylib

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