Acrobat crashes each calendar month
Each calendar month, Acrobat crashes and cannot be reopened. I have to uninstall it and reinstall it to make it work. Anyone know why this is happening?
Hey Dire Straits,
It's absolutely no problem.
Please visit the below mentioned link doc KB and try the mentioned solutions:
Does not start after 30 days. Installed as part of a suite CS6
Hope that solves your problem.
Let me know.
Kind regards
Ana Maria
Tags: Acrobat
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Hi berkerp92790610,
Open Acrobat, go to the Help menu and repair the installation.
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I'm getting errors similar to the one below since installation the 9.4.1 patch on Acrobat Pro. I can't perform actions within the program, same "help > about" the application crashes. The errors only occur when the user running the program is not running as an administrator (i.e. limited user/no running the high program). Administrator accounts have no problem launching and using Acrobat. Errors occur in XP and 7 (x 86). On XP, the error is posted on the DEP, 7, DEP is not meant at all. The material is the same on both machines (information system under the error). Someone saw this and anyone can offer me a software patch or workaround that does not disable DEP or running the application as an administrator?
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ERROR:
Log name: Application
Source: Application error
Date: 2010-11-19 09:44:51
Event ID: 1000
Task category: (100)
Level: error
Keywords: Classic
User: n/a
Computer: xxxxxxxxx
Description:
The failing application name: Acrobat.exe, version: 9.4.0.195, time stamp: 0x4c9b3d14
The failed module name: Updater.api_unloaded, version: 0.0.0.0, time stamp: 0x4c9b3922
Exception code: 0xc0000005
Offset: 0x6ba2709d
ID of the process failing: 0xf80
Start time of application vulnerabilities: 0x01cb87f84f7ff879
The failing application path: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Path of the failing module: Updater.api
Report ID: 8ff305f9-f3eb-11df-bc39-005056c00008SYSTEM INFORMATION:
Name of the operating system: Microsoft Windows 7 Enterprise
OS Version: 6.1.7600 Build 7600 n/a
OS manufacturer: Microsoft Corporation
OS Configuration: Member workstation
OS Build type: multiprocessor Free
Registered owner: xxxxxxxxx
Registered organization:
Product ID: xxxxxxxxxxxxxxxx
Original installation date: 08/12/2009, 15:30:31
Starting system: 11-18-2010, 14:27:15
System manufacturer: Dell Inc..
System model: OptiPlex 740 improved
System type: X 86-based PC
Processor (s): 1 processor installed.
[01]: x 64 family 15 model 107 Stepping 2 AuthenticAMD
~ 2300 Mhz
BIOS version: Dell Inc. 2.2.4 03/11/2009
Windows directory: C:\Windows
System directory: C:\Windows\system32
Starting device: \Device\HarddiskVolume2
Local system: en - us; English (United States)
Input locale: en - us; English (United States)
Time zone: (UTC-05:00) Eastern Time (US & Canada)
Total physical memory: 1 982 MB
Available physical memory: 837 MB
Virtual memory: Max size: 3 965 MB
Virtual memory: available: 2 417 MB
Virtual memory: in use: 1 548 MB
Office (s) swap file: C:\pagefile.sysHi Matt,
Have you found a solution to this problem in which Acrobat crashes after update 9.4.1. If this isn't the case, I would like to share a possible solution.
Most likely, the problem is that for the four files (Escript.api authplay.dll, Air\nppdf32.dll and Browser\nppdf32.dll), BuiltIn\Users not having to read and execute permissions. You can open and change the permissions for each file manually or you can do the same by using a built-in windows utility 'icacls'.
Assuming that you have installed Acrobat in the default directory i.e. C:\Program Files\Adobe..., you will need to run following 4 commands BACK to repair file permissions. Commands are, that you can run one by one in the administrator command prompt window.
XP: Start-> Run-> type 'CMD' and press enter
On Vista\Win 7: start-> type 'CMD', right-click on "Cmd.exe" and select "run as administrator".
ICACLS "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\EScript.api" / grant Builtin\Users:RX / t
ICACLS "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\authplay.dll" / grant Builtin\Users:RX / t
ICACLS "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Air\nppdf32.dll" / grant Builtin\Users:RX / t
ICACLS "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Browser\nppdf32.dll" / grant Builtin\Users:RX / tOnce you have run the four commands as on the screenshot above, restart your computer and start Acrobat. I hope that it will now work without crashing.
Please let me know if this information has helped you.
Concerning
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The failing application name: Acrobat.exe, version: 11.0.10.32, time stamp: 0x547e97af
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I really need for that to be resolved.
Brad
Hey Brad,
Run the Acrobat cleaning tool to remove all traces of Acrobat:
Download Adobe Reader and Acrobat cleaning tool - Adobe Labs
Now install XI Acrobat standard again the link mentioned below:
Download Acrobat products | Standard, Pro | XI, X
Now, please check when Acrobat crashes and let me know.
Kind regards
Ana Maria
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OPTIMIZATION
I use Acrobat Professional 7 and * no * solutions in the following days fasting have worked for me.
Whenever I try to optimize a PDF via the menu, the program crashes, it starts to and the I get
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Optimization working via batch processing?
Uh oh...
What I * finally found * is as follows:
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Yay, in service again
I hope this helps someone else out there!
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Fame -
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Acrobat Pro for Mac XI
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