Acrobat hangs when scanning of the Brother MFC-L6700DW

I installed the software/driver full brother on 2 different 10 Windows PC and get exactly the same result.  The printer prints very well and communicates.  However, Acrobat crashes when I try to scan from Acrobat X I have 3 other configuration of printers Brother on the same PC and can scan ok them.

  1. Open Acrobat
  2. Click on create, scanner, custom analysis
  3. Select TW - Brohter MVC - L6700DW LAN scanner selection
  4. Click on scan
  5. The peripheral zone reading is displayed
  6. The printer scans all pages
  7. An error message is displayed, Adobe Acrobat has stopped working

Hi rjory10 ,

Would like to inform that this problem may be due to problems of compatibility Acrobat x, as it is not compatible with Win 10.

Refer to this article:- Adobe Acrobat required configuration

However, try the following steps: -.

Follow this thread to reset the Acrobat preferences:- How to reset preference settings in format Acrobat.

Then open Acrobat, go to the Help menu and repair the installation.

Refer to this article:- System Windows fix errors, freezes | Adobe software

Kind regards

Christian

Tags: Acrobat

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