To access the HP Support Assistant

Similar Questions

• How can I remove the HP Support Assistant of my taskbar icon?

  The point mark icon appears after the last update on my Windows 7 desktop.  How can I get rid of him?

  Right-click on the taskbar, go to toolbars, and then uncheck the HP Support Assistant quick access.

• Can't find the HP Support Assistant icon on taskbar!

  I was using a HP Pavilion notebook g4-1024tx. He has been using Windows 7. HP Support Assistant version, I used is 7.0.39.17. Today, when I use my computer, he suddenly asked me to restart my computer. So, I closed all the windows of my and restarted. After the reboot, I never review the HP Support Assistant icon on the taskbar. I tried the icon but I could not find. I enter the HP Support Assistant Main icon from the desktop. I went into settings and check "display an icon in your taskbar. The icon changes, based on the type of message or update". I clicked on the Save"" button. But nothing happened! What's not?

  Hello

  Right-click on an empty area of the taskbar, move the cursor on the toolbars and click on "HP Support Assistant" to place a check mark against it.

  Kind regards

  DP - K

• HP Pavilion p6 2326 s: have updated to 8.1 and am looking for the latest version of the hp support assistant

  forced 8.1 to date at the moment 10 now .i'm trying to find the latest version of the hp support assistant to go with it .it seems to apply more to windows 8 he made to 8.1 and I extended my warrenty my computer is barely a month more than 2 years old there is no virus , worms, Trojans .no pirate .all seems ok it is a bit slow, but I have hughes net... for a satellite provider.

  DHutch1, welcome to the forum.

  Here is the official site of HP Support Assistant.

  Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

• How can I temporarily disable the HP Support Assistant?

  I have a laptop HP g6z with Win7 Pro (64-bit).  I often use the command line, but when I press F1 to retype the characters from the previous command, the HP Support Assistant appears.

  I don't want to remove the Support Assistant, simply disable it temporarily.

  Thanks, Terry

  You need not turn off the HP Support Assistant.

  To reuse commands already typed on the just command line use the arrow, not the F1 key key!

  Whenever you type it will travel the already typed commands. Stop at that you need.

  This keyboard thing is used BACK for years.

• Problem with the hp support assistant

  There are a lot of available system updates when I scanned the updates using hp support. I've updated the recommended updates. After update, a pop-up message will appear telling you ave to restart the computer inorder to apply the updates. But even after rebooting, I could see the same popup messages that appear again and again. I can't access main window. Please help me.

  Thank you

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  Please try to uninstall, download of the last being and resettlement.

  Here is the link to the latest version of HP Support Assistant:

  http://ftp.HP.com/pub/SoftPaq/sp58501-59000/sp58915.exe

  Here is the link to the latest version of the HP Software Framework:

  http://ftp.HP.com/pub/SoftPaq/sp59001-59500/sp59202.exe

  So here's a support document which guides you step by step: http://support.hp.com/us-en/document/c02435801

• Could not load the HP Support Assistant

  Dv6915nr Pavilion, Vista 32 tried loading HP Support Assistant, had "Error 1316. "A network error has occurred when trying read from the file C:\Windows\Installer\HP Library.msi to support Active" (after the restoration, the file does not exist)

  and: "error:-1603 Fatal error during installation." See using Windows Installer (Msi.chm) or MSDN for more information. "(There is no copy of the msi.chm on the C:\ drive)

  This machine also refusing a BIOS update, emphasizing the Admin rights, even if I was logged in as administrator and run the program with "Run as Administrator".  I can't access the BIOS screens during startup. Is this machine a case hopeless?

  See this space for MSI installer issues

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  Never update a bios unless it's the only way to solve a critical problem, ever.

• Problem with the HP Support Assistant software

  I installed on my computer HP Support Assistant.  I did an update from the software, followed all the instructions, rebooted my system, and now when I go to open HP Support Assistant, I get an error message: HPSF.exe has stopped working.  I went out on the web site, HP Support Assistant, reinstalled HP Support Assistant, again followed all instructions, rebooted my system and still get the same error message.

  My understanding of this... There is a compatibility issue. The problem here is that HP Support Assistant, is dependent on the HPSF (HP Software Framework) that need Microsoft .NET Framework Version 3.5 to run - but Microsoft released the .NET Framework version 4, which is not compatible with the HPSF.

  Someone else may have a better answer, but it is the root of the problem, as I understand it.

  Basically two ways to go here - wait until that HP or Microsoft publishes updates to play well together... or, .NET Framework 4 to remove and install version 3.5 - and don't let not Windows Update works back up to Version 4.

• Cannot access the Adobe Support

  I have not been able to access the websites contact teach us, Community Forum and support for the Adobe homepage.  Someone else has expressed this question here?  Any suggestions as to what might be the problem?

  Go to Adobe Creative Cloud

  Hello

  Please see Support FAQ: how to contact Adobe for support?

  Hope that helps!

  Kind regards

  Sheena

• My documents and downloads are coded, and now the HP Support Assistant has stopped working

  First my 'docs' have been encrypted, now my downloads are encrypted and the "Support HP sat down. ' 'stopped working', when I try to open it, it is"encrypted", the '

  Recovery Manager"is also encrypted. Message is: 'looking', but do not get a reply box to tell me what the problem is.  Now I'm so frustrated!

  Help, please!

  Carolyn

  Hi Carolyn,

  1. what operating system is installed on your computer?

  2. have you made any recent hardware or exchange of software on your computer before the show?

  3. you receive an error code or message?

  4. what exactly happens when you try to open my documents and file downloads?

  5. have you well any type of encryption, or if you are aware of what it is done on your computer?

  What version of the operating system Windows am I running? :

  http://Windows.Microsoft.com/en-us/Windows7/help/which-version-of-the-Windows-operating-system-am-i-running

  Please follow the steps and the link:

  Method 1:

  Decryption of a file:

  1. Right click on the file you want to decrypt, and then click Properties.
  2. Click Advanced.
  3. Click to uncheck the checkbox encrypt content to secure data to decrypt the data.
  4. Click OK to close the Advanced attributes dialog.
  5. Click OK to close the Properties dialog box.
  6. If the folder contains files that it contains, the confirm attribute changes dialog box appears. You can choose to decrypt only the folder. But it will decrypt all the files currently contained in the file.

     If you want to decrypt the contents of this folder, click apply changes to this folder, subfolders and files, and click OK , then check the issue.

  If you are still having the same problem, follow the next method.

  Method 2:

  I suggest to start your computer in safe mode with network and run Microsoft Safety Scanner because it might be an unwanted virus.

  Step 1:

  Start your computer in safe mode with network and check the number: http://Windows.Microsoft.com/en-us/Windows7/advanced-startup-options-including-safe-mode

  Step 2:

  Scan your computer by using the Microsoft Security Scanner by clicking Download now:

  http://www.microsoftsafetyscanner.com/

  Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  I hope this helps.

• What is the latest version of the HP Support Assistant?

  After my last review, I got a message to download the most recent version.  I 6.0.5.4 and it lasted 7 hours and has not completed so I cancelled it.  There was a message to download the latest version of the wizard of support, but after looking online, I think that I have the latest version, so I wanted to check.

  My computer is the laptop Compaq CQ61-410US

  Windows 7/64-bit

  Thank you...

  Hi Christine,

  I just downloaded the latest program after unpacking and installation, it seems that the version is listed as 6. 1 12. 1 - Although at a different place from the previous link, the file version for this download is noticed here.

  However, as your current version seems to have problems with the update to it, this may indicate that there is a degree of corruption, so I suggest "Fixit" Microsoft running on the link below and allows you to uninstall the current version.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When finished, restart the computer and then download and run the latest installer.

  Kind regards

  DP - K

• Product number: G0T59AV: problem with updating software via the hp support assistant

  Hi guys

  When I check for updates via HSA he says there is no update, but I know there are a lot of pilots I have shoud update. I uninstalled HSA completely one re-installed but not feel. Is there anyway to fix it.

  Best regards

  Hello

  It can be updated for you in the backgroung already. If you wish, you can manually check the Device Manager to see the version. New dates don't mean new versions.

  Kind regards.

• My "Get Assistance" function does not work on the HP Support Assistant, so I ask here.

  I have a desktop p7 - 1067c and am having problems with some hardware. The CD/DVD drive does not read disks and some keys on the keyboard do not work.

  I replaced the keyboard with a keyboard Dell (smart card) and now a different key does not work. I also rebooted the computer hardware drivers and the windows driver and still no change. My HP does not allow me to download the Dell keyboard driver.

  Does anyone have any advice as to what I should do next? Is this a hardware problem?

  My warranty is still valid.

  2 pieces of equipment failed? I would like to phone HP > 1-800-474-6836

• HP15-ac103na: HP Support Assistant on the new laptop

  Hello

  I have a new notebook HP15 running WIndows 10, so I'm new to all this.

  The HP Support Assistant icon appeared in the taskbar with a double exclamation point on it.  When I move the mouse over it, it says "Significant action", but when I click it, there is nothing I can do.  HP Support Assistant window is disabled by a screen of welcome in front of her, and the next in the Welcome screen button is also disabled.  So I can choose my preferences to update etc, but I can't turn them on or go beyond the Welcome screen.

  Is it me, or is there something wrong?

  peterw29

  Let me welcome you on the HP forums!
  
  I read your post about the problem of HP Support Assistant and wanted to help.

  You can try to download the latest version of this page and see if it works: HP Support Assistant. HP® Official Site

  But if that doesn't fix it, why not just let HP repair at our expense!
  
  You must contact the HP Customer Support directly so they put you in contact with HP Tech Support to see what they can do on the diagnosis and repair of your machine remotely.
  
  I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  Good luck
  
  I'm a volunteer and I do not work for, or represent, HP.
  ========================================================================
  If you feel that my suggestions helped you, please click on the thumbs-up symbol to say thank you!
  
  If they helped to solve your problem, please click 'Accept as Solution' to help others find similar information.

• Need help with the Support Assistant for TouchSmart 310

  I tried to install the latest version of HP Support Assistant manually by searching on the HP customer service and it removed the previous version first. Nothing happened thereafter. I thought it would open HP Support Assistant after agreeing to terms and policies, but he did nothing. When I click on the HP Support Assistant icon, I get "year error occurred" on the very top of the page.  I am not in a position to make changes within the program - everything is gray.

  I tried unistalling tune but I get a message stating: Error 1316 - a network error has occurred trying to read from the file c:\windows\installer\hp support assistant.msi. I tried to look for this file and have not found. I even typed in the search and was not able to find it so I am not able to uninstall it.

  I've had this computer for a year now and have never been able to upgrade to the latest version of HP Support Assistant within the program. I'd get what your computer does not meet the minimum requirements and so I left it alone. The reason why I decided to manually update was because I have problems with the E: drive. And from what I read on HP, to see if I have a hard drive failed, I would need to run tests using HP Support Assistant, but unfortunately, I am not able to do this since I can't access HP Support Assistant.

  I have HP TouchSmart 310-1125f. Windows 7 64-bit.

  Hello

  It is good to hear than the detected "Fixit" and was able to remove the existing installation of HPSA such as what can many fixed some of the problems that can prevent a new version installation correctly.

  First, even if you always have the latest installer HPSA, download it again from the following link and save it in your downloads folder.

  HP Support Assistant.

  One when you're done, open your download folder, click with the right button on the Setup, select Extract 7 - zip, select the files and then click Ok.  Open the new folder sp58919 snippet and see you another installer called Setup - this right click and select new, 7-zip, select extract files and then click Ok.  Open the new installation folder, the installation application ( 4th down with a size of 249KO ) right-click and select "Run as Administrator" to launch the installation.

  Did the full install now and if so, HPSA does work properly?

  Kind regards

  DP - K