Acrobat Pro XI installed on Windows 7 but does not start

I purchased a standalone version of Acrobat Pro XI and installed on my Windows 7 computer. The first time I try to run, I get a window asking me to check the serial number. The DDL for the product name does not list Acrobat Pro XI and it does not accept my serial number (even if I copy / pasted from the page of order on the adobe.com website). It is said that the serial number is valid, but that the product is not on the machine. And yet, when I browse to program files > Adobe > Acrobat, alto - it is.

When I double-click on the exe file, I get the message, 'validation serial number', followed of "serial number is valid, but no product calling is not found...". »

I tried uninstalling and reinstalling several times, to no avail. And Yes, I also tried to restart after the installation as well. I am, of course, on a deadline and really needs this job...

Help!

Assuming that you are installing an upgrade version, you have the SN of the eligible current modernization (AA9 or AA X) version?

Tags: Acrobat

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