Activated Genuine Windows 7 now says not active

I have Windows 7 x 64 Home Premium SP1, and my computer was unusable for some time because my motherboard is dead. Finally, I got a new motherboard, put my whole computer, has everything set up, and now Windows tells me that it is not enabled. -Windows is GENUINE. -Tried support site get help from Microsoft and they tell me my product ID is expired - Activation told me it is due to a hardware or a hardware driver change - he says I have 2 days and I have many great and important things on this machine - it is said the product key should be activated with new material , but it does nothing when I re-tape my key first, I don't know Microsoft support hotline or technical support number or anything, otherwise I would just call them and ask what the * happens. Secondly, I really hope that I don't have reinstall just because I got a new motherboard. If there is a way around the uninstall, I'll take it this way. Once again, this copy of Windows is genuine.

Well... it's weird. After about 10 tent 'online activation', that's just... has worked for some reason any. I don't know why, or how, but it's good that he did. I didn't have to call.

That's... just... weird.

But thanks anyway for the help.

Tags: Windows

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    Diagnostic report (1.9.0027.0):
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    Validation of Windows data-->

    Validation code: 0x8004FE21
    Code of Validation caching online: 0x0
    Windows product key: *-* - JKHXW - D9W83-FJQKD
    Windows Product Key hash: AYaBykmfTHUVW5whGaYMeVJn0/U =
    Windows product ID: 00359-OEM-8992687-00249
    Windows product ID type: 2
    Windows license Type: OEM SLP
    The Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {133C9496-15F7-439B-AF9B-B474B9F986E0} (1)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.140303 - 2144
    TTS error:
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    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
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    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

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    Other data-->
    Office details: {133C9496-15F7-439B-AF9B-B474B9F986E0}1.9.0027.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-FJQKD00359-OEM-8992687-002492S-1-5-21-1864965766-4063396856-1357384681LENOVOIdeaCentre K330BLENOVODPKT15A20110225000000.000000 + 000B6BC3507018400FE04090409Central Standard Time(GMT-06:00)03LENOVOTC-03 109

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 HomePremium edition
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    Extended PID: 00359-00178-926-800249-02-1033-7601.0000-1132011
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    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
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    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
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    Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Altered the file: %systemroot%\system32\sppwinob.dll
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    --> HWID data
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    Activation 1.0 data OEM-->
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    Activation 2.0 data OEM-->
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    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
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    FACP LENOVO TC-03
    HPET LENOVO TC-03
    MCFG LENOVO TC-03
    SSDT LENOVO TC-03
    SLIC LENOVO TC-03

    How I (and other people affected) fix this?

    After installing KB3024777, wait a few minutes and then restart the computer. See if the problem is corrected.

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  • Windows 7 Build 7601, now says not genuine after crash

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    ----------------

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 50
    Code of Validation caching online: 0xc004c4a2
    Windows product key: *-*-*-*-9T9KP
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    Windows product ID type: 6
    Windows license type: Volume MAK
    The Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {729FBCB9-07DE-4431-B8AA-769A3CA07816} (3)
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    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Professional
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.150715 - 0600
    TTS error:
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    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

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    OGA Version: N/a, 0 x 80070002
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    Data browser-->
    Proxy settings: N/A
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    Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
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    Allow the Internet Explorer Webbrowser control scripts: disabled
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    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {729FBCB9-07DE-4431-B8AA-769A3CA07816}1.9.0027.06.1.7601.2.00010100.1.0.048x 64*-*-*-*-BATH55041-152-1911045-862356S-1-5-21-3698907309-127372443-2681329950MICRO-STAR INTERNATIONAL CO., LTDMS-7360American Megatrends Inc.. V1.10 20081111000000.000000 + 000ECB23E07018400F808090409GMT Standard Time(GMT+00:00)03109

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    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 Professional edition
    Description: operating system Windows - Windows (r) 7, channel VOLUME_MAK
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-152-191104-03-2057-7601.0000-2452015
    Installation ID: 003795222413929355389113005742479776534552881271123680
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: 9T9KP
    License status: Notification
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    Remaining Windows rearm count: 4
    Trust time: 23:02:42 09/11/2015

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    Beyond: 0 x 0000000000000000
    Event timestamp: 9:11:2015 23:34
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
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    --> HWID data
    Current HWID of Hash: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GEeXVi/dOYGnuSpcrToGIj90v0wjoYHTEH0TExY

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID consistent: n/a
    BIOS information:
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    APIC0906 APIC 111108
    FACP 111108 FACP0906
    MCFG 111108 OEMMCFG
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    GSCI 111108 GMCHSCI

    I spoke with MS support.  The representative has essentially kept repeating that the product key was not for home/use; later mentioned he has a license of the company & had been used several times.

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    It takes time for this abuse be detected by Microsoft because it is a Multiple Activation key (a lot of PC have or will have the same problem) that very probably activated too many times (each key has an activation limit)

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    They may not know / have a record of when it has been used first.

    Y at - it other advice? My Win7 installation has been very recently posted just grab the update Win10 install files;   However, I'm guessing that it's probably not worth trying to go down that path right now?

    Since you have not a valid Windows 7 key from the upgrade of Windows 10 can install but most probably (but not immediately) detects the invalid key and also go "(Non authentique)."

    Of course, if it turns out that I need to splash £100 on a 'get genuine' license then I will - but was hoping to get data confirming the situation [seems that my previous purchase by Amazon will not get any farther].

    If this MAK key was purchased by a third party seller to Amazon for their web site at Amazon report. At the very least, they should block / prevent the seller by using their (Amazon) web site.

    Or else I'll watch Win8.1 (& get top of what to Win10 update as soon as possible) or Win10 at home; Although I had barely begun to use Win7 XP!

    Since you said that you have an aging PC I would stick with Windows 7 (support ends January 14, 2020).

    One thing, you can try if you are still interested Windows 10 (after the backup of your important data files is to install Windows 10 via the GWN icon on the taskbar or the media download: https://www.microsoft.com/en-us/software-download/windows10 )

    This will tell you at least if Windows 10 fully supports (graphics, Audio, keyboard and mouse, access Internet, etc.) your PC.

    J W Stuart: http://www.pagestart.com

  • Windows 7 now did not say authentic and Windows Update error now.

    I have a gateway pc and it works well. However, I'm now Windows Update (code 8000FFFF) error. Through searches on this and try to find an answer, I see that my Windows 7 Home Premium shows active but when I try to check to see if it is authentic, he said that it is not. It's an OEM installation. I never had trouble with the Windows updates until this week. I ran the diagnostic tool and have this information below. I have not modified anything I know. Can someone help me with this please? Thank you!

    Diagnostic report (1.9.0019.0):

    -----------------------------------------

    Given WGA-->

    Validation status: genuine

    Validation code: 0

    Code of Validation caching: 0x0

    Windows product key: *-* - WJ2H8 - R6B6D-7QJB7

    The Windows Product Key hash: ckKNc + BBPDWmo1LUlOkraNjlQ34 =

    Windows product ID: 00359-OEM-8992687-00006

    Windows product ID type: 2

    Windows license Type: OEM SLP

    The Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {7F81A078-3717-417D-A3AB-9E19D19546FD} (1)

    Admin: Yes

    TestCab: 0x0

    WGA Version: N/a, hr = 0 x 80070002

    Signed by: n/a, hr = 0 x 80070002

    Product name: Windows 7 Home Premium

    Architecture: 0 x 00000009

    Build lab: 7601.win7sp1_gdr.130828 - 1532

    TTS error:

    Validation of diagnosis:

    Resolution state: n/a

    WgaER data-->

    ThreatID (s): n/a, hr = 0 x 80070002

    Version: N/a, hr = 0 x 80070002

    WGA Notifications data-->

    Cached result: n/a, hr = 0 x 80070002

    File: No.

    Version: N/a, hr = 0 x 80070002

    WgaTray.exe signed by: n/a, hr = 0 x 80070002

    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->

    Cached result: n/a, hr = 0 x 80070002

    Version: N/a, hr = 0 x 80070002

    OGAExec.exe signed by: n/a, hr = 0 x 80070002

    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->

    Office status: 109 n/a

    OGA Version: N/a, 0 x 80070002

    Signed by: n/a, hr = 0 x 80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

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    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default browser: C:\Program may Explorer\iexplore.exe

    Download signed ActiveX controls: fast

    Download unsigned ActiveX controls: disabled

    Run ActiveX controls and plug-ins: allowed

    Initialize and script ActiveX controls not marked as safe: disabled

    Allow the Internet Explorer Webbrowser control scripts: disabled

    Active scripting: allowed

    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    [File mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]

    [File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]

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    [File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]

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    [File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]

    [File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]

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    [File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]

    [File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]

    [File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]

    [File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]

    [File mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

    Other data-->

    Office details: {7F81A078-3717-417D-A3AB-9E19D19546FD}1.9.0019.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-7QJB700359-OEM-8992687-000062S-1-5-21-1681206264-2482553120-1922568217GatewayDX4860American Megatrends Inc.. P02-A2 20111031000000.000000 + 00012393507018400FE04090409Time(GMT-05:00) Standard is03ACRSYSACRPRDCT109

    Content Spsys.log: 0 x 80070002

    License data-->

    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 HomePremium edition

    Description: operating system Windows - Windows (r) 7, channel OEM_SLP

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800006-02-1033-7601.0000-3002011

    Installation ID: 003933149325109656449102600561480710562192894830491666

    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial product key: 7QJB7

    License status: licensed

    Remaining Windows rearm count: 2

    Trust time: 16/02/2014-18:04:56

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: 0x00000000

    Beyond: 0x000000000001EFF0

    Event timestamp: 2:15:2014 01:53

    WAT Activex: registered

    WAT administration service: registered

    --> HWID data

    Aware of Hash HWID: MgAAAAIAAQABAAEAAAABAAAABAABAAEAln0u0rLrBO42/5wG + I4ITjr5ouJMAQaoLnM =

    Activation 1.0 data OEM-->

    N/A

    Activation 2.0 data OEM-->

    BIOS valid for OA 2.0: Yes

    Windows marker version: 0 x 20001

    OEMID and OEMTableID consistent: Yes

    BIOS information:

    ACPI Table name OEMID value OEMTableID value

    APIC ACRSYS ACRPRDCT

    FACP ACRSYS ACRPRDCT

    HPET ACRSYS ACRPRDCT

    MCFG ACRSYS ACRPRDCT

    SSDT ACRSYS ACRPRDCT

    SLIC ACRSYS ACRPRDCT

    When you are satisfied with your problem is solved, please mark the answer. It helps others see what answered your question.

    I had a question and that someone else posted the answer. How it mark as answer?

    If you posted the original question, you can mark the question as yourself have. Just click the mark as answer button.
    Source: http://answers.microsoft.com/en-us/page/faq#faqAskQuestion8

    You should see the response from Mark (and have found this useful Me) buttons on all messages, except your own messages, sent by others about your. They are there to allow you to tell other users, messages that you have found useful, and ultimately what solved your problem or answered your question.

  • OEM installed Windows 7 now say that it is not authentic

    I had windows 7 on a laptop Samsung including motherboard fried after 15 months. The initial cost is $ 650, but the repair estimate is $ 1100. In order to not wanting another Samsung, I put the Samsung hard drive in a new Dell Inspiron 15. Everything worked fine for a couple of months, but now I get the message that my copy of Windows 7 is not genuine. I have more the Samsung as I sent it to the weeks of the recycler. What should I do?

    OEM licenses are linked to it was installed on the original system. Switching motherboards is identified as a new computer and the license authentication will fail.

    However, you have also changed the system manufacturer. System of large manufacturers have special licensing agreements that allow them to preinstall Windows on a computer without having to go through an authentication process. Samsung licence key is different from the one issued to Dell (and any other manufacturer). The entrance to the Dell SLIC BIOS will not accept with an active image of Samsung.

    If the key is visible on the COA for the Dell label you can try to enter this key in the license dialog. slui.exe 3 in an elevated command prompt should allow you to enter a new key.

  • Acer laptop comes with Vista and upgraded to Windows 7 now does not

    My daughter has an Acer laptop and her boyfriend spoke to him in switching to Windows 7, but we are not sure if it was legitimate. He worked for a year or so, but now she cannot access the start menu, you cannot start in safe mode and may have a virus. She has no backup discs. Any help would be greatly appreciated, thank you.

    Well, if she worked for a year, then it is probably quite legitimate. Whatever this is not activated within 30 days is usually made in an unusable state, or limited. The most likely problem is a virus. She is able to run programs? Some useful malware removal tools are:

    Kaspersky Virus Removal Tool
    Malwarebytes
    SUPERAntiSpyware
    Spybot Search and Destroy
    Microsoft safety scanner

    And it's not the Windows 7 installation disc that used her boyfriend? If you cannot use these tools or the computer is too slow and does not respond then you can use a Live CD. What you do is start you on a CD or a flash drive in a separate operating system in order to perform analyses of virus on the hard drive. You will need to use another computer with a blank CD burner and imgburn program. Write these two files .iso with imgburn.

    BitDefender Rescue CD
    Kaspersky Rescue Disk

    Turn on the computer. Insert the CD of bitdefender inside her computer. Turn off and turn on and watch directly downstairs or upstairs for command to enter the Boot Manager (usually F12) or BIOS Setup (usually F2). Is there is a Boot Manager button and then you must press the key once in a relationship at the time wherever you turn on the computer. Select this option to boot from CD/DVD.

    Is there is only one button for BIOS, then you will need to manually rearrange the order of boot devices so that the CD/DVD drive is at the top which makes the first boot device.

    When the operating system loads up, make sure that you connected to the internet and update the latest virus definitions. You can then run the scan on the hard drive. After that all viruses are removed, then do you the same thing with the Kaspersky CD. It's just to make sure that all viruses are removed.

    I hope that my explanation was not too difficult to follow.

  • Original copy of Windows XP now says that it is a fake.

    My genuine copy of Windows XP works for years on the same laptop. A message has now demonstrated for a few days, by stating that I am victim software counterfeiting. I have the original software package, including the CD and license attached with me. What should I do? My laptop and Windows XP are still good enough for my personal home use.

    Is a kind of deception, a kind of bait for me to download and install updates to false, for example?
    I would appreciate any suggestions and instructions on how to solve the problem.
    Thank you very much.

    Someone has already worked on your laptop?

  • Windows DVD Maker says "Not found DVD burner"?

    This is my first time doing a DVD, so I don't know what is happening. Initially, when I first add a video, I used to have a DVD burner in the menu bar, saying 'E' and I tried to make the video, but I think that it stopped working after 99% (I was out, so I don't know) and it ejected the DVD with nothing on it and began to say that there is a burner? The 'E' has disappeared. I don't know what happened to him what DVD writer am I supposed to have? Is it free?

    And I don't know much about computers (I wanted just to burn a video of me and my friends on a DVD) so please explain so I can understand :)
    Thank you!

    Hello

    Method 1:

    Check the link and see if it helps:

    Burn a DVD-video using Windows DVD Maker disc

    http://Windows.Microsoft.com/en-us/Windows7/burn-a-DVD-video-disc-with-Windows-DVD-Maker

    Method 2:

    Check the link and see if it helps:

    Solve problems with creating a DVD-video using Windows DVD creation

    http://Windows.Microsoft.com/en-us/Windows7/troubleshoot-problems-with-creating-a-DVD-video-using-Windows-DVD-Maker

    Method 3:

    Important: this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs.

    For more information about how to back up the registry, see the link:

    Back up the registry

    http://Windows.Microsoft.com/en-us/Windows7/back-up-the-registry

    Check the link and try to run the Troubleshooter:

    Your CD or DVD drive is missing or is not recognized by Windows or other programs

    http://support.Microsoft.com/kb/314060

  • (For Microsoft employees) Apologies for not genuine Windows 7 Ultimate

    I have a laptop with Windows 7 Home Basic pre installed, it was authentic 100%. At that time I was 12, I don't know what Windows Anytime Upgrade (I don't know about the authentic software, pirate, crack, serial, k product key, etc because I was 12). I entered, and there was a lot of function of the new Windows 7 (Home Premium, professional, ultimate). I tried the product key for Windows 7 Ultimate upgrade (just try, you know about the time that was my first laptop...), I found it on a website, not a keygen, crack or hack, it is only the serial number. I try to enter the upgrade key Windows 7 Ultimate for Windows Anytime Upgrade. First of all, the upgrade to Windows 7 Ultimate cancelled because the series was not valid. So, I canceled it.

    Suddenly, when I restart my pc, it is automatically upgraded to Windows 7 Ultimate! It's weird! I waited and my PC has become Windows 7 Ultimate... I used the Windows Update, and it is perfectly works like a charm! I did not know why the non-genuine Windows 7 Ultimate could not detected as not authentic, I used it for almost 2 years as a truly authentic Windows, no window pop up, no warning non-genuine, it's like the real genuine Windows.

    When I was 15, I recently know that no authentic (cracked, steal the serial number) is an action contrary to the law, 'hurt' Microsoft Corporation and the true owner series I entered... I feel guilty...

    "I apologize (very apology) for Microsoft Corporation and all employees of Microsoft, especially under Windows, because I use non-genuine Windows 7 Ultimate edition (upgrade of Windows 7 Edition family Basic)." I don't know anything at this moment here because I was still 12. »

    Now, I have to my WIndows 7 Home Basic with the product under the laptop key... But, the problem is, I get the Windows 7 Home Basic, Windows 7 Ultimate edition not authentic, I downloaded it on the third party site, it's 100% clean official Installer for Windows (not cracked, hacked, or more). I created the bootable USB and installed on the laptop.

    My question... Is my Windows 7 Home Basic (now has been updated 10 Windows entitled Digital Home) become non-genuine (in religion: illegal, prohibited, illegal) because I have no money to buy the actual key Windows 7 Ultimate upgrade... I'm really very sorry...

    Please accept my apologies to Microsoft Corporation and need your advice for me...

    Thank you

    Because you have restored the authentic Windows 7 Home Edition basic and upgraded to Windows 10 Home, you are now in compliance. Nothing to worry.

    Click Start > settings > update & security > Activation

    If it says that Windows is activated, then fine.

  • How can I check that my window is authentic or not?

    Original title: check genunity

    Sir how to check it is my office window is authentic or not

    http://Windows.Microsoft.com/en-AU/Windows/genuine

    Your Windows is genuine?

    With a few clicks, you can check if you are using genuine Windows.

    If you have already validated Windows, click to view recommendations customized for the resolution and special offers from Microsoft for genuine Windows. Validation will not prevent you to access your files or interfere with the normal operation of your PC.

    Read the genuine privacy statement

    What happens if I do not have Windows genuine?

    If your copy of Windows is not validated, the validation results page will be in detail why Windows was not authentic, and you learn quickly and easily solve the problem. To submit a counterfeit report, visit the Microsoft How to Tell website. For information on how to get a version genuine Windows, go to the Get Windows page.

  • Genuine windows xp

    have a copy genuine windows, but you do not recognize.

    Follow these steps:

    1. Download this diagnostic tool, save it to your desktop:http://go.microsoft.com/fwlink/?linkid=56062>

    Double-click the executable file to run the tool.

    2. after running the tool, click on the button continue, and then click the copy button (to the Clipboard).

    NB: You can open a new file in Notepad, paste the contents of the Clipboard in it & keep for future reference.

    3 start a new thread in the following Microsoft Genuine Advantage forum and paste the results of the diagnosis of MGA tool in your post, and a clear description of your problem:

    http://social.Microsoft.com/forums/en-us/genuinevista/threads>

    4 Troubleshooting specialist will analyze the data and recommend an appropriate solution.

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