ADE does not recognize second eReader

My sister bought a Kobo eReader a few months ago, but because of an old Mac OS on his computer, she has difficulties registering its Kobo. I downloaded the Kobo software on my computer so she could enroll. She recorded her Kobo with his user name and I've implemented the ADE on my computer with my Adobe ID and also copied ADE on his computer. Because she didn't have the Kobo software installed on his computer, the ADE on his computer (in my name with my ID) was not recognizing its eReader when it is plugged. In order to get things to work, we plugged just its Kobo on my computer and it could use ADE to my computer to transfer borrowed from its Kobo library books. Everything worked well.

Now I have a Kobo eReader I want to allow to my ADE as well, but even if I recorded my Kobo with my own username (the same as my Adobe ID), which is different from its record Kobo username, when I connect my Kobo and open ADE, the Kobo eReader appears as a recognized device, but it shows content that have been copied in its Kobo not mine. Rather than recognize my drive as another, ADE seems to 'think' it's its Kobo (I see that copies of books that have been copied to the Kobo, but see that only thumbnails and they can not be opened). If I try to copy my library books ADE to my new Kobo, which is currently empty, I get a message thatâ the book that I am trying to copy is already there. If I choose to do a duplicate then I see the thumbnail twice under the shelf of Kobo, but when I eject my Kobo, no files have been copied.

One of the things I gleaned from this forum, is that when we register the devices with Kobo, each device must get some kind of identify files that will then be used when approval by ADE. If this is the case, each of the Kobo eReaders should have unique information identifier, but is there a way to 'say' the computer who's who and get permission to use the new Kobo with my Adobe ID? All the tips to find out how to get two set readers up and working with ADE would be appreciated. I'm not trying to copy books purchased from one eReader to another (I understand the restrictions in this case), but rather to copy library borrowed from every Kobo books. The library permissions allow the books to be transferred to multiple devices.

Update:

After talking with someone from Kobo STOP, we found ourselves experience my Kobo eReader (command + shift + e), even though it had not actually been permitted. I plugged the Kobo, ADE open and the authorization window appeared allowing me to allow my device. Curiously, my empty Kobo was still showing thumbnails of books copied to Kobo my sister, so when I copied the book from the library of my shelf my eReader library I got a saying the file already existed at this place (even if it was not a file there) and asked if I wanted to skip, replace or duplicate the file. I chose to reproduce the file and it showed well in my Kobo.

Tags: Adobe

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