Adobe Ae error 15

Hello

I tried to test Adobe after effects CC and decided to install the trial version before buying, and when I try to install the first instance the instalation fails and gives me a note saying "Setup has encountered an error. Restart your system and try again. (15)' and the 'further information' link said.

< PRE > exit code: 15

Please see specific errors below for troubleshooting. For example, the ERROR:

-------------------------------------- Summary --------------------------------------

-0 fatal Error (s), 1 Error (s)

: Error Media DB: 6

-------------------------------------------------------------------------------------

< / PRE >

This happens after effects CC (2014) and Media Encoder CC (2014)

I tried to restart my computer and re - install the installer of creative cloud.

Good question, don't look like that... but in short, this is what you must do, according to my research:

Re-run the installation. If the error recurs, then run the CS cleaning tool and remove all products.

If you need to run the vacuum cleaner, here is the link with instructions (for Windows and Mac):

Use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6

Tags: Adobe

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