Adobe cannot validate serial number / connect to the Internet

Similar Questions

• Hi bought first 14 elements I used the activation code to get the serial number, but when I type the SN it says we cannot validate serial number

  Hi bought first 14 elements I used the activation code to get the serial number, but when I type the SN it says we cannot validate serial number

  any help

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-valid-product.html

• I bought PES 14 and cannot validate serial number, please help!

  Dear Adobe,

  I bought PSE14 online, paid by credit card.

  In my account, I received a download for PES 14, begin, download had no problem with the commissioning, I get the screen to validate my serial number received.

  When I want to post, I get the message to connect to the internet to validate, internet is available!

  

  It of the message, can anyone help me solve this problem?

  mvgr, Matty.

  wrong key, I contacted the chat, it connect with technical support, they
  all the time, checked several parameters, the problem was the host file, the file has blocked files, after this validation file cleanup proceeded without problem.

  Thank you cat!

  As John Smith, the answer was already in your answer, thank you for this!

  Problem solved!

  Regards, M.

• 13 elements cannot validate serial number. Grrrrrrrrrrrr!

  Hello. I recently bought 13 items. During the installation, he prayed that I have validated my serial number. But the program would not go online to do so. The message keeps repeating "please go online to validate your serial number. I registered my adobe account and uninstalled and reinstalled the program, but the problem persists. My internet is fine and my internet security is disabled. Please help because for now I can't use the program at all. I don't know why they make it so difficult... See you soon

  Log, activation, or connection errors. CS5.5 and later versions

• cannot validate serial number

  New installation (DVD) of Photoshop/Premier Pro 12 elements. Serial number will not be validated. The notice says "please connect to the internet to validate your serial number. I am on the internet and am 'connected' with my Adobe ID, then the next screen tells to connect me...? help you all

  Windows Home Premium 7

  Service Pack 1

  Hi smarterthanthis,

  You are on a managed network?

  1. • Reset the hosts file:

  2. Windows

  3. 1. Click Start > run, type % systemroot % \system32\drivers\etcand press enter.
     2. Right-click on the hosts file, and then select Open. Select the application Notepad open the hosts file.
     3. Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
     4. Look for the hosts file for entries referencing activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
     5. Save and close the file.
  4.   Mac OS

  5. Log in as an administrator to change the hosts file in Mac OS.

  6. In a Finder window, choose go > go to folder.

     1. Type / etc.
     2. Select the hosts file and open it.
     3. Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
     4. Look for the hosts file for entries referencing activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
     5. Save and close the file.

  See the article: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html in the case of other issues.

  Kind regards

  Romit Sinha

• Update IOS 9.3 cannot download msg "not connected to the internet.

  Tried to download 9.3 IOS for iPad 2 IOS v.9.2.1 & msg cannot verify the update (.. .no more connected to the internet) same msg as others did.

  How to get able to send this msg + do all other internet functions.

  Tried to leave for several hours, turn off / turn on modem, go into iTunes on iPad & iMac.

  Community checked and a number of reports the same problem for several days, strangely, was also problem in 2014!

  So the time for Apple to fix it as soon as POSSIBLE.

  I also have the same problem, but in addition I have problems with the Google search function. The results come but there is a lock in the search bar, and it is not possible to open all results

• I just bougt L6 garage but is not validate serial number. Can anyone help? :)

  Hi, I just purchased Lightroom 6, downloaded online and when I install, after entering the serial number I got, he said "it is not possible to validate the serial number for Adobe Lightroom this. "Contact with the customer:

  You have any ideas what may be wrong?

  Thank you!!!

  Hi erosalbarran,

  Please try the steps that might help you below:

  Mac:

  Open a Finder window. Choose go > go to folder.

  Type "/ etc" (make sure that you are signed in as an administrator).

  Select the hosts file and open it.

  Find all entries that refer to activate.adobe.com and remove them. For example, 127.0.0.1 activate.adobe.com and delete it.

  Save the file and close it.

  Windows:

  Go to C:\Windows\System32\drivers\etc

  Select the hosts file and open it.

  Find all entries that refer to activate.adobe.com and remove them. For example, 127.0.0.1 activate.adobe.com and delete it.

  Save the file and close it.

  Please check the section below which may help you:

  Error cannot validate serial number | CS6 (work for Lightroom as well)

  Concerning

  Sarika

• Cannot connect when the internet connection is stable.

  When I want to open a session and enter the serial number - error - connect to the Internet to check the serial number. Although the Internet is stable. The firewall is disabled. Tried to reinstall the software - nothing helped.

  First Elements 12, victory 8.1

  Thank you.

  Serial number and activation support (non - CC) chat

  http://helpx.Adobe.com/x-productkb/global/Service1.html

• My new Adobe Acrobat DC don't validate serial number Adobe has released me.  This is the version of the student/teacher software

  My new Adobe Acrobat DC don't validate serial number Adobe has released me.  This is the version of the student/teacher software

  Debbie !

  Please check if it works. Unable to validate the serial number

  Concerning

  Stéphane

• Failed validation of my serial number of Photoshop elements 14. "Making the connection with the internet and try again" the Adobe-mesaage SIAS, but my PC is connected to the Internet. So what to do?

  Validation of my series of 14 elements does not work. The Adobe-meaage is to connect to the internet, and then try again. But my computer is already connected to the internet. What should do?

  Thank you for your response. Solved the problem by using the AdobeCreativeCloudCleanerTool.exe tool. PSE 14 works now, but it's a nuisance to install it. Still don't know the cause of the painful installation.

  Thanks to all for helping in any case!

• I bought the upgrade to lightroom from Adobe site 6, regularly paid with credit card, receive e-mail of confirmation of payment and the serial number, just start the program installation insert the serial number provided to me by email and I get this wa

  Bought @I upgraded lightroom to Adobe site 6, regularly paid with credit card, receipt of payment confirmation e-mail and serial number, just start the program installation insert the serial number provided to me by email and I get this warning: COULD NOT VALIDATE THIS serial NUMBER for LIGHTROOM CALL SERVICE since the upgrade I paid I might have a valid serial number thanks

  Have you contacted service the customer the message instructed? Generally, we cannot help with password issues in this forum.

• Photoshop elements 13 keeps telling me it can't connect to the internet to check the serial number.

  Have tried to install PS 13 elements to drive brand new. (Windows)

  Installation works since it is on the PC and will run if I bypass the connection request, but how much time he'll do that for entry blocks me to use the program?  HE asked several times while the program runs too.

  Manually registered the serial number on my account from Adobe and it's showing as being verified.

  But everytime I open the items editor it tells me to register and then comes up with an error message telling me that it cannot complete the process that I am not connected to the internet.

  Of course, I have internet connection, as I am enrolled into account Adobe, browser, etc..  So what is the problem and is there a work around?

  NB-same problem occurring on the program of Prime Minister 13 elements as well.

  Problem solved through technical support. Host file was writing code to block the Web site.

  no reason why, but the problems of the sort now.

  Thanks for the advice, but unfortunately none of this worked because of this error to the host.

• Please God. turn off this product. Your help desk services do not work, cannot turn off. I use the retail SECTOR, xi of adobe acrobat. Connected to the internet. On more than 20 min. open for disable grayed out. Windows 7 pro x 64. This shit makes people

  Please God. turn off this product. Your help desk services do not work, cannot turn off. I use the retail SECTOR, xi of adobe acrobat. Connected to the internet. On more than 20 min. open for disable grayed out. Windows 7 pro x 64. This shit makes people use fraud. I just want what it OFF can be USED on another COMPUTER.

  can anyone in the customer support to disable this?

  Hello Terry,

  I checked the serial number and found that you have enough number of activations left to install on 2 computers.

  Please uninstall the software and activate it on another machine. In case of problems please let me know and I'll help you.

  My direct email: [email protected]

  Chat Support email:

  http://helpx.Adobe.com/x-productkb/global/Service1.html

  Kind regards

  Rave

• After the purchase of Adobe Acrobat with serial number, can not activate it with identification code Adobe that has a prepaid subscription to CC

  TLDR: After entering the serial number Adobe Acrobat Pro, it asks me to connect with my Adobe id, I'm doing this, and then he said to log out of 1 of my 2 computers with the subscription of cloud that I have, which makes it useless, as I bought so I can have 3 PC running adobe acrobat.

  I have AN account with BOTH the following:

  1 subscription creative prepaid cloud - PC 1 and 2

  2 adobe Acrobat Pro Version 12 - bought September 2016 - PC 3

  Please take note of that above is under a ADOBE ID account

  Steps to follow:

  1. I have creative cloud on 2 PC, I have adobe Acrobat DC running on two of them

  2. buy and download Adobe Acrobat Pro DC with serial number

  3. I have install Adobe Acrobat with serial number on PC #3 with no creative cloud software

  4. on the PC n ° 3, he is asked to log in to my Adobe ID to use Adobe Acrobat.

  5. I do this

  6 adobe tells me that I need to log out of 1 of my 2 PC, so I can use Adobe Acrobat

  Question:

  7. why?... I bought Adobe Acrobat for $500 USD for I can use it on my 3rd PC!

  Why Adobe doesn't realize that I have the serial number registered under my account, so I can use it on my 3rd PC?

  This Adobe Acrobat is NOT part of my subscription of cloud!

  What should I do?

  How to use my PAY Acrobat on my 3rd PC?

  Or open a separate account and request to transfer your individual copy of Acrobat for it. Then connect to that account on your computer to third and you should be fine.

• Adobe Illustrator CS6 My trial expired, I need the serial number to complete the installation, but my account does not have the serial number

  Adobe Illustrator CS6 My trial expired, I need the serial number to complete the installation, but my account does not have the serial number

  Find the serial number of your Adobe product quickly

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Serial number and activation support (non - CC) chat

  https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp