cannot validate serial number
New installation (DVD) of Photoshop/Premier Pro 12 elements. Serial number will not be validated. The notice says "please connect to the internet to validate your serial number. I am on the internet and am 'connected' with my Adobe ID, then the next screen tells to connect me...? help you all
Windows Home Premium 7
Service Pack 1
Hi smarterthanthis,
You are on a managed network?
- Reset the hosts file:
Windows
- Click Start > run, type % systemroot % \system32\drivers\etcand press enter.
- Right-click on the hosts file, and then select Open. Select the application Notepad open the hosts file.
- Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
- Look for the hosts file for entries referencing activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
- Save and close the file.
- Mac OS
Log in as an administrator to change the hosts file in Mac OS.
In a Finder window, choose go > go to folder.
- Type / etc.
- Select the hosts file and open it.
- Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
- Look for the hosts file for entries referencing activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
- Save and close the file.
See the article: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html in the case of other issues.
Kind regards
Romit Sinha
Tags: Adobe
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Please try the steps that might help you below:
Mac:
Open a Finder window. Choose go > go to folder.
Type "/ etc" (make sure that you are signed in as an administrator).
Select the hosts file and open it.
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