cannot validate serial number

New installation (DVD) of Photoshop/Premier Pro 12 elements. Serial number will not be validated. The notice says "please connect to the internet to validate your serial number. I am on the internet and am 'connected' with my Adobe ID, then the next screen tells to connect me...? help you all

Windows Home Premium 7

Service Pack 1

Hi smarterthanthis,

You are on a managed network?

    • Reset the hosts file:
  1. Windows

    1. Click Start > run, type % systemroot % \system32\drivers\etcand press enter.
    2. Right-click on the hosts file, and then select Open. Select the application Notepad open the hosts file.
    3. Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
    4. Look for the hosts file for entries referencing activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
    5. Save and close the file.
  2.   Mac OS
  3. Log in as an administrator to change the hosts file in Mac OS.

  4. In a Finder window, choose go > go to folder.

    1. Type / etc.
    2. Select the hosts file and open it.
    3. Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
    4. Look for the hosts file for entries referencing activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
    5. Save and close the file.

See the article: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html in the case of other issues.

Kind regards

Romit Sinha

Tags: Adobe

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